Nestor Lopez
Compton
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Bon Apptit Management through exceptional service and hospitality expertise. Skilled in POS operation and cash handling, coupled with a strong work ethic and team collaboration, consistently delivered high-quality dining experiences in high-volume settings. Excelled in building customer relationships and maintaining high cleanliness standards.
Overview
17
17
years of professional experience
Work History
Server
Bon Apptit Management
11.2007 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Hermosa Beach Restaurant
08.2020 - 11.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Teller
Schools First Credit Union
01.2021 - 04.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Server
Porsche
08.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Los Angeles High School
Los Angeles 11.2006
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Quality control
- Food safety practices
- Performance improvement
- Point of sale operation
- Relationship management
- Allergy awareness
Timeline
Teller
Schools First Credit Union
01.2021 - 04.2021
Server
Hermosa Beach Restaurant
08.2020 - 11.2020
Server
Porsche
08.2016 - Current
Server
Bon Apptit Management
11.2007 - 08.2016
High School Diploma -
Los Angeles High School
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