Nestor Ahumada
Orange
Summary
Dynamic professional with extensive experience in customer service and operational security. Demonstrated success in improving customer satisfaction through effective communication and problem-solving. Skilled in team leadership and time management, ensuring efficient task completion while adhering to safety protocols. Dedicated to achieving results in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Infantryman
United States Army
01.2023 - Current
- Participated in reconnaissance missions to gather intelligence on enemy positions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained 24 hour security.
Operator Driver
Keolis North America
Anaheim
04.2022 - 02.2025
- Ensure safe bus operation, enhancing commuter safety and satisfaction.
- Conduct thorough pre-trip and post-trip inspections.
- Deliver excellent customer service improving passenger experience.
Customer Service Representative
Oportun
Anaheim
11.2018 - 03.2022
- Answered customer inquiries via phone, email, and chat.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
Service Manager
Chipotle Mexican Grill
Fullerton
11.2014 - 11.2018
- Motivated and supported employees to maintain low turnover.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Managed inventory levels of product necessary for servicing customers' needs.
Education
High School Diploma -
Valencia High School
Placentia, CA06-2011
Skills
- Safety protocols
- Customer service
- Effective communication
- Problem solving
- Time management
- Team leadership
- Operational security
- Multitasking Abilities
Languages
Spanish
Full Professional
Timeline
Infantryman
United States Army
01.2023 - Current
Operator Driver
Keolis North America
04.2022 - 02.2025
Customer Service Representative
Oportun
11.2018 - 03.2022
Service Manager
Chipotle Mexican Grill
11.2014 - 11.2018
High School Diploma -
Valencia High School
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