Vanessa Hine
Innisfil,ON
Summary
Hardworking team-player with expertise completing various clerical tasks and offering team support. With over 15 years of experience I'm an enthusiastic individual with expertise in anticipating professional needs and proactively identifying and resolving problems. Excellent customer service and conflict management skills. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Emergency Supply Teacher
Simcoe Muskoka Catholic District Schoolboard
11.2022 - Current
- Shifted between formal and informal methods of teaching to keep students engaged.
- Created and developed lesson plans to meet students' academic needs.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Developed and implemented classroom routines to address varying student needs.
Supply School Office Assistant
SMCDSB
01.2023 - Current
- Greeting visitors to the school and helping students with various requests
- Performed general clerical tasks such as filing, copying, faxing and data entry.
- Organized and managed school records, OSRs, student documentation and administrative communications.
- Maintained daily attendance record of students in school with Safe Arrival.Utilized office management software to record and track student information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Providing support to Principals and VPs as needed.
- Other related duties as assigned by the office administrator
Transit Operator
TORONTO TRANSIT COMMISSION
06.2011 - 02.2019
- Operate TTC buses safely and according to TTC regulations and procedures.
- Maintain vast knowledge of all surface and subway routes, schedules, rules and regulations, and TTC policies.
- Responsible with ensuring customers are treated with courtesy, dignity and respect ensuring needs of passengers or employees with disabilities are accommodated and/or addressed in accordance with Ontario Human Rights Code.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Received multiple customer commendations for exceptional customer service
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Completed reports for each finished shift and noted all incidents, accidents and other pertinent information for supervisors
Administrative Assistant M&P
TORONTO TRANSIT COMMISSION
11.2015 - 05.2017
- Calling and reporting to divisions and supplier personnel for inventory inquiries and orders.
- Diligently replied and received emails and phone calls, as well as walk-ins.
- Consistently met project and report deadlines.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Consumer Sales Consultant
Telus Communications
11.2010 - 06.2011
- Prepare and oversee preparation of sales or other contracts.
- Estimate or quote prices, credit or contract terms, warranties and delivery dates.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Education
Business Administration
Durham College
Oshawa, ON2006
Skills
- Customer service management
- Creative problem solving
- Schedule and calendar management
- Verbal and written communication
- Strong Organization
- Document Preparation
- Scheduling appointments
Certification
- TICO Certified Travel Counsellor
- CZ Class License
- Certified Divisional Trainer
- First Aid Certified
Timeline
Supply School Office Assistant
SMCDSB
01.2023 - Current
Emergency Supply Teacher
Simcoe Muskoka Catholic District Schoolboard
11.2022 - Current
Administrative Assistant M&P
TORONTO TRANSIT COMMISSION
11.2015 - 05.2017
Transit Operator
TORONTO TRANSIT COMMISSION
06.2011 - 02.2019
Consumer Sales Consultant
Telus Communications
11.2010 - 06.2011
Business Administration
Durham College
- TICO Certified Travel Counsellor
- CZ Class License
- Certified Divisional Trainer
- First Aid Certified
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