NESRINE AKROUF

• Worked closely with organizational leadership and international sites to strategize on operational direction.
• Coordinated with international workforce to respond to RFQs.
• Developed impactful and strategic partnerships with clients to drive business opportunities.
• Managed daily operations while overseeing clients needs and satisfactions.
• Developed administrative processes to keep operations running smoothly.
• Supervised recruitment team of 5 people, 1 administrative assistant, 1 business manager and up to 54 consultants.

Achievements:

• Restructured the internal team and processes (locally & Internationally) to improve efficiency.
• Led negotiation to become preferred vendor for Bombardier Aerospace.

• Produced contracts, reports, business plans, and proposals for clients.
• Delivered sales presentations to new clients, explaining technical information in simplified language to promote service.
• Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Participated to promotional events and interacted with the aerospace community to increase visibility and sales.
• Supervised recruitment team of 3 people, 1 administrative assistant, and up to 54 consultants.

Achievements:

• Scaled up from 12 to 54 consultants within 4 months increasing significantly revenues from $1.8 Millions to $7.9 Millions yearly.
• Oversaw the process to support clients by contracting international workforce.
• Created and led a business recovery plan to enhance customer trust and satisfaction.

• Researched and identified opportunities for account growth, account penetration and market expansion.
• Prospected leads using cold calling, LinkedIn, site visits and customer referrals.
• Negotiated and closed long-term agreements with new engineering clients (automotive, aerospace &defense, rail, biomedical devices, AI, and IT industries).
• Identified, hired and trained highly-qualified engineers, project managers, and support resources.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Prepared annual budget and monthly forecast; tracking and accountability for actual profit margins.
• Created commercial propositions and presentations detailing business activities and offers to clients.

Achievements:

• Opened 4 new accounts and reached $1.2 Millions in sales within the first 6 months, exceeding the yearly target of $1 Million.
• Oversaw the development of a multidisciplinary team of 13 engineers with different profiles (e.g. mechanic, electric, software) working in diverse industries.

• Built and maintained strong client relationships with pharmaceutical companies within my territories by responding to inquiries in a timely manner, identifying needs, and solving problems.
• Effectively qualified bids and scope of work with sponsors to identify and liaise with appropriate service.
• Strategized with multidisciplinary workforce to generate timely and tailored proposals that are in line with the clients ‘corporate needs.
• Maximized revenues by identifying unspoken opportunities (cross-selling) and strategies on initiatives to cultivate customer loyalty.
• Achieved over 300% of my sales target.
• Collaborate with Product Owners and Data Scientists in building an algorithm tool for scheduling that leverages process mining technics to support all Charles River safety assessment sites in North America.

• Build an adaptive forecasting model using time series data to permit timely and accurate workload planning.
• Compare different models (Time series model, explanatory model, and mixed model) and evaluate the predictive accuracy using test set.
• Leverage historical data to effectively forecast workload of resources (personnel & production) resulting in better data-driven management decisions.

• Performed no deviations to protocols under Good Laboratory Practice (GLP) over a 5 years period.
• Completed complex histological procedures to prepare slides for analysis.
• Implemented Standard Operating Procedures (SOPs), which decreased idle time in the embedding division by 20%.
• Perform quality control (QC) on slides prior to sending to pathologists.
• Mentored Junior technicians.

• Checked assignments and provided grades to over 15 students attending the Strategy Consulting class at the Master's level.
• Coordinated sessions with guest speakers and participated in the choice of topics covered.
• Maintained a schedule of support services and attended all sessions.

• Researched, identified, and pursued valuable business opportunities which led to an effective market penetration strategy.
• Evaluated consumer preferences, market trends and historical data to enhance marketing campaigns.
• Developed and implemented favorable pricing structure which improved profit.
• Wrote a marketing report detailing findings and recommendations.

The mandate was to advise on how to convert raw data from surveys conducted daily in 9 different African countries into business insights that companies can leverage to penetrate the African market.

• Extracted data from Excel files containing heterogenous data sources and transformed it in proper format for querying and analysis purposes
• Provided insights and unveiled important relationships amongst data sets that were used to increase the value of services offered to customers
• Built a consumer database using data mining techniques – Identification of patterns, classification/cluster analysis, association rules, regression analysis and forecasting (prediction models).