Nesrine Hadraoui

• Managed daily property operations, maintenance schedules, and improvement projects, ensuring optimal efficiency and functionality
• Conducted regular facility inspections, identifying issues early and reducing maintenance costs by over 50%
• Scheduled and oversaw pest control and service contractors to maintain high property standards and compliance
• Acted as primary liaison for tenants, responding promptly to concerns and ensuring a high level of satisfaction
• Built and maintained strong relationships with vendors and residents to streamline service delivery and communication
• Planned and executed community events, increasing resident engagement and fostering a sense of belonging
• Supervised and mentored staff, improving performance through targeted coaching and leadership
• Resolved workplace conflicts quickly and professionally, maintaining a positive and cooperative work environment
• Led staff meetings and performance reviews, reinforcing accountability and encouraging team development
• Supported HR functions, including interviewing and onboarding of new hires to ensure a high-quality team fit.

· Oversaw daily operations and supervised staff, ensuring consistent service delivery and operational efficiency

· Delivered exceptional customer service during property tours, directly contributing to increased leasing rates

· Conducted routine property inspections and supervised cleaning crews to uphold cleanliness and safety standards

· Delivered prompt on-call emergency response addressing urgent issues efficiently

· Resolved tenant disputes and coordinated emergency interventions with service providers and staff to ensure safety and satisfaction

· Mentored team members, resulting in measurable improvements in service quality and staff performance compared to other buildings.

· Led new hire orientations and onboarding sessions, streamlining integration and enhancing team cohesion

· Managed caseloads for tenants with specialized or complex needs, facilitating appropriate support and accommodations

• Resolved maintenance issues swiftly, ensuring residents experienced minimal disruption and consistent high living standards.
• Responded efficiently to inquiries from service providers, tenants, and staff, enhancing the flow of communication.
• Built strong relationships with residents, boosting community engagement and participation in on-site programs.
• Handled conflicts and emergency situations with professionalism, maintaining safety and continuity of operations.
• Monitored and maintained on-site PPE inventory, ensuring compliance with health and safety protocols.
• Conducted comprehensive staff orientations, reducing onboarding time and supporting team readiness.
• Mentored team members to enhance collaboration, productivity, and service quality across departments.
• Managed support services for tenants with complex needs, ensuring tailored assistance and resident well-being.

• Oriented new residents to building policies, program agreements, and safety guidelines, ensuring smooth transitions and policy compliance
• Oversaw daily building operations while monitoring resident safety and well-being, maintaining a secure and supportive environment
• Responded to building emergencies using a harm-reduction approach, de-escalating situations and minimizing risk
• Fostered positive relationships among residents, enhancing community engagement and cooperative living
• Facilitated individual and group conflict resolution sessions, helping residents identify goals and build communication skills
• Provided timely information and referrals, connecting residents to appropriate community resources and services

• Conducted client needs assessments through screening calls and direct interactions, ensuring efficient support and accurate service referrals
• Scheduled appointments using specialized software, optimizing staff calendars and reducing scheduling conflicts
• Maintained organized physical and digital filing systems, improving document accessibility and operational workflow
• Managed office supply inventory and processed payments and receipts promptly, supporting smooth daily operations and budget tracking

• Maintained smooth store operations in the manager’s absence, ensuring business continuity and team coordination
• Managed inventory and processed cash and credit transactions with accuracy, contributing to efficient day-to-day operations
• Resolved customer complaints quickly and professionally, enhancing satisfaction and retention
• Merchandised products effectively to optimize sales and maintain a well-organized retail space
• Handled customer inquiries and returns with professionalism, fostering a positive client experience
• Delivered consistent, high-quality customer service while maintaining accuracy in transaction processing

• Managed daily operations of luxury private estate, ensuring excellence in maintenance, security, and vendor coordination.
• Supervised over 22 staff members, including cleaners, chefs, and chauffeurs, to uphold service standards.
• Evaluated facility operations and personnel for compliance with safety and health regulations.
• Elevated safety protocols through regular inspections and prompt resolution of hazards.
• Collaborated with contractors to oversee landscaping, technical systems, and facility management.
• Executed scheduling, event coordination, and special projects to enhance operational efficiency.
• Tracked expenses and maintained household budgets for effective financial oversight.
• Coordinated supply purchases to guarantee timely availability and cost efficiency.

• Managed calendars for the Editor-in-Chief and General Manager, optimizing schedules to maximize executive productivity
• Coordinated meetings, appointments, and deadlines to ensure smooth daily operations and time management
• Arranged domestic and international travel for executives, handling all logistics to ensure seamless, cost-effective coordination
• Executed logistics for travel, events, and meetings, minimizing scheduling conflicts and enhancing operational flow
• Planned and organized large-scale events, including auctions, overseeing vendor coordination and on-site logistics
• Acted as liaison for inter-office communications, addressing inquiries and ensuring timely information flow
• Handled sensitive and confidential information with professionalism and discretion, maintaining high standards of trust and integrity.