Neslihan Yildiz
Calgary,ALBERTA
Summary
Experienced customer service and receptionist professional with expertise in front desk operations and client support. Skilled in enhancing communication and organizational efficiency in fast-paced environments. Seeking to contribute to a dynamic front-office team.
Overview
16
16
years of professional experience
Work History
Optician Assistant / Receptionist
Pearle Vision
Airdrie, AB
11.2024 - Current
- Answered phones, scheduled appointments, and responded to client inquiries with professionalism and care
- Assisted patients with frame selection, purchases, and product education to ensure satisfaction
- Processed insurance claims and manage related documentation accurately
- Support inventory management, including product organization and restocking
- Handle opening and closing duties, process payments, and maintain a clean and welcoming environment
Receptionist
Gimme Some Sugar
Calgary, AB
09.2022 - 07.2023
- Managed front desk operations including appointment scheduling, phone and email correspondence, and client check-ins
- Maintained a clean, welcoming reception area and ensured a smooth client experience
- Handled payments, prepared daily transaction reports, and managed inventory for front-of-house supplies
- Provided product knowledge and customer support, contributing to client satisfaction and retention
Server
Pfanntastic Pannenkoek Haus
Calgary, AB
01.2010 - 07.2021
- Delivered friendly and attentive service in a fast-paced, high-volume restaurant environment
- Managed orders and handled payments, ensuring customer satisfaction with a focus on accuracy and efficiency
- Built lasting rapport with regular guests, contributing to customer loyalty
- Trained and supported new staff to uphold service standards
Assistant Office Manager
Foothills Flooring Ltd
Calgary, ALBERTA
04.2015 - 03.2020
- Monitored office inventory to maintain supply levels
- Collaborated with vendors to ensure timely delivery of materials and services
- Monitored payments due from clients and promptly contacted clients with past due payments
- Resolved issues in a timely manner while maintaining excellent customer service standards
- Provided training to new staff to support business growth and objectives
- Handled customer inquiries and provided assistance to enhance client satisfaction
Education
Medical Laboratory Technician Certificate -
Southern Alberta Institute of Technology (SAIT)
01.2024
Bachelor of Science - General Science
Mount Royal University
01.2019
Skills
- Customer service and communication
- Appointment scheduling and front desk operations
- Microsoft Office proficiency
- Insurance billing and claims processing
- Inventory and supply management
- Cash handling and POS systems
- Bilingual: English and Turkish
- Teamwork, time management, and multitasking
References
References available upon request.
Timeline
Optician Assistant / Receptionist
Pearle Vision
11.2024 - Current
Receptionist
Gimme Some Sugar
09.2022 - 07.2023
Assistant Office Manager
Foothills Flooring Ltd
04.2015 - 03.2020
Server
Pfanntastic Pannenkoek Haus
01.2010 - 07.2021
Medical Laboratory Technician Certificate -
Southern Alberta Institute of Technology (SAIT)
Bachelor of Science - General Science
Mount Royal University
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