Neslihan Yildiz
Calgary,ALBERTA
Summary
Customer service and receptionist professional with over 10 years of experience delivering exceptional client support and building strong customer relationships. Demonstrated expertise in improving communication and organizational efficiency in high-pressure environments. Aiming to apply skills in a dynamic front office team to enhance client satisfaction and operational performance.
Overview
16
16
years of professional experience
Work History
Optician Assistant / Receptionist (Casual)
Pearle Vision
Airdrie, AB
11.2024 - Current
- Answer phones, schedule appointments, and respond to client inquiries with professionalism and care
- Assist patients with frame selection, purchases, and product education to ensure satisfaction
- Process insurance claims and manage related documentation accurately
- Support inventory management, including product organization and restocking
- Handle opening and closing duties, process payments, and maintain a clean and welcoming environment
Receptionist
Gimme Some Sugar
Calgary, AB
09.2022 - 07.2023
- Managed front desk operations including appointment scheduling, phone and email correspondence, and client check-ins
- Maintained a clean, welcoming reception area and ensured a smooth client experience
- Handled payments, prepared daily transaction reports, and managed inventory for front-of-house supplies
- Provided product knowledge and customer support, contributing to client satisfaction and retention
Server
Pfanntastic Pannenkoek Haus
Calgary, AB
01.2010 - 07.2021
- Delivered friendly and attentive service in a fast-paced, high-volume restaurant environment
- Managed orders and handled payments, ensuring customer satisfaction with a focus on accuracy and efficiency
- Built lasting rapport with regular guests, contributing to customer loyalty
- Trained and supported new staff to uphold service standards
Education
Medical Laboratory Technician Certificate -
Southern Alberta Institute of Technology (SAIT)
Calgary, AB01.2024
Bachelor of Science - General Science
Mount Royal University
Calgary, AB01.2019
Skills
- Customer service and communication
- Appointment scheduling and front desk operations
- Microsoft Office proficiency
- Insurance billing and claims processing
- Inventory and supply management
- Cash handling and POS systems
- Bilingual: English and Turkish
- Teamwork, time management, and multitasking
Timeline
Optician Assistant / Receptionist (Casual)
Pearle Vision
11.2024 - Current
Receptionist
Gimme Some Sugar
09.2022 - 07.2023
Server
Pfanntastic Pannenkoek Haus
01.2010 - 07.2021
Medical Laboratory Technician Certificate -
Southern Alberta Institute of Technology (SAIT)
Bachelor of Science - General Science
Mount Royal University
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