Neschel Gordon
Customer Service Representative
Milton,Ontario
Summary
Established Call Center Representative with 13+ years of experience on professional customer service, supporting disabled people Devoted to balancing company goals while assisting customers in finding satisfactory solutions Leveraged my problem-solving and attentive listening as well as communication skills to help increase call rates and positive customer service reviews. Proficient in Microsoft Word, Excel, Access, PowerPoint, Zoom, Google Meet Accurate Data entry using spreadsheets. Paid attention to details and understood what solutions the customers needed Listened to the customers attentively expressing their issues and answered appropriately.
Overview
18
18
years of professional experience
Work History
Office Administration
Chartwell Oakville Retirement Residence
Oakville, Ontario
2023 - 2023
- Completed clerical tasks such as filing, copying, and distributing mail and data entry.
- Welcomed & greeting residents and alerted staff to arrivals of scheduled appointments of family members.
- Responded to inquiries from residents seeking information and resolved residents problems and complaints.
Personal Support Worker
March of Dimes, bought Spinal Cord Injury Ontario
Toronto
02.2009 - 03.2021
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with physical activities to accomplish quality of life and sustain needs.
Outbound sales call center Customer Service Representative
Optima Communication
Toronto
06.2006 - 06.2008
- Made outbound lead follow-ups to existing customers by telephone to qualify leads and sell products and services.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
- Processed customer requests for statements, and confirming customer personal information
Cashier
Home Depot
Toronto
01.2005 - 01.2006
- Helped customers complete purchases and locate items,
- Greeted customers and responded promptly to customer needs.
- Collaborated with other cashiers to help them as a team member
Education
Co-op Certificate - Office Administration
St. Kateri Tekakwitha Adult Learning Center
Mississauga, ON in2023
Progress Certificate of General Arts and Science -
Seneca College
Toronto, ON2022
Certificate - Personal Support Worker
George Brown College
Toronto, ON2008
Skills
- Customer Service
- Computer Proficiency
- Customer Retention Strategies
- High-Volume Environments
- Directing Calls
- Good Listening Skills
- Product and Service Knowledge
- Customer Inquiries
- Understanding Customer Needs
- Microsoft Office
- Calm and Professional Under Pressure
- Efficient Data Entry
Timeline
Office Administration
Chartwell Oakville Retirement Residence
2023 - 2023
Personal Support Worker
March of Dimes, bought Spinal Cord Injury Ontario
02.2009 - 03.2021
Outbound sales call center Customer Service Representative
Optima Communication
06.2006 - 06.2008
Cashier
Home Depot
01.2005 - 01.2006
Co-op Certificate - Office Administration
St. Kateri Tekakwitha Adult Learning Center
Progress Certificate of General Arts and Science -
Seneca College
Certificate - Personal Support Worker
George Brown College
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