Nesah Ahubley
St. Catharines,ON
Overview
17
17
years of professional experience
Work History
Sales Associate
Cocoa Research Institute Of Ghana
New Tafo-Akim, Ghana
06.2023 - 12.2023
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Customer Care Executive
Christian Heritage Senior High School
New Tafo-Akim, Ghana
07.2006 - 08.2008
- Communicated with customers to identify needs and expectations.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Kept accurate records of all customer interactions and transactions.
- Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
- Exceeded targets consistently by maintaining an unwavering focus on customer satisfaction and service excellence.
Education
1-Year Certificate - Community Pharmacy Assistant
Niagara College
Welland, ON08.2024
Bachelor of Science - Chemical Laboratory Science
University of Cape Coast
Cape Coast, Ghana05.2012
Skills
- Problem-solving skills
- Relationship Building
- Cash Handling
- Product Sales
- Team Leadership
- Strong Communication and Interpersonal Skills
- Retail Store Operations
Timeline
Sales Associate
Cocoa Research Institute Of Ghana
06.2023 - 12.2023
Customer Care Executive
Christian Heritage Senior High School
07.2006 - 08.2008
1-Year Certificate - Community Pharmacy Assistant
Niagara College
Bachelor of Science - Chemical Laboratory Science
University of Cape Coast