Overview
Work History
Education
Skills
Timeline
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Nesah Ahubley

St. Catharines,ON

Overview

17
17
years of professional experience

Work History

Sales Associate

Cocoa Research Institute Of Ghana
06.2023 - 12.2023
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Customer Care Executive

Christian Heritage Senior High School
07.2006 - 08.2008
  • Communicated with customers to identify needs and expectations.
  • Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Kept accurate records of all customer interactions and transactions.
  • Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.
  • Exceeded targets consistently by maintaining an unwavering focus on customer satisfaction and service excellence.

Education

1-Year Certificate - Community Pharmacy Assistant

Niagara College
Welland, ON
08.2024

Bachelor of Science - Chemical Laboratory Science

University of Cape Coast
Cape Coast, Ghana
05.2012

Skills

  • Problem-solving skills
  • Relationship Building
  • Cash Handling
  • Product Sales
  • Team Leadership
  • Strong Communication and Interpersonal Skills
  • Retail Store Operations

Timeline

Sales Associate

Cocoa Research Institute Of Ghana
06.2023 - 12.2023

Customer Care Executive

Christian Heritage Senior High School
07.2006 - 08.2008

1-Year Certificate - Community Pharmacy Assistant

Niagara College

Bachelor of Science - Chemical Laboratory Science

University of Cape Coast

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Nesah Ahubley