Summary
Overview
Work History
Education
Skills
Timeline
Generic

NERISSA SOTES

Etobicoke,On

Summary

  • Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results.
  • Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering [Number] years of carrier experience on high-volume routes.
  • Composed Counter Clerk with more than 10 years of experience patiently responding to customer inquiries. Well-trained in prioritizing tasks and unpacking deliveries.
  • Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Exceptional knowledge in wealth management, estate planning and investment.
  • Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.

Overview

18
18
years of professional experience

Work History

Letter Carrier

Canada Post
07.2018 - Current
  • Planned and cased mail in sequence of delivery for designated route.
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Explained mail regulations, policies or procedures to postal customers.
  • Provided prompt mail delivery to businesses and residences on specified route.
  • Explained postal service policies, requirements and services to residents.
  • Carried double shoulder bag weighing as much as 20 pounds to deliver letters to businesses and apartment buildings.

Financial Advisor

SunLife Financial, WFG Financial
08.2016 - 10.2022
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
  • Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
  • Worked with clients to support understanding of rationale and details of financial strategies.

Car Rental Agent -CSR

Hertz
08.2017 - 03.2021
  • Managed multiple tasks in high-volume environment.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Receptionist/Assistant Property Manager

Eva Road Property Mgmt Ltd
09.2012 - 03.2016
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Kept accurate records of all resident and tenant correspondence.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Processed security deposit refunds.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

Education

Life Licence Qualification Program -

Advocis

Bachelor of Science - Commerce Major in Accounting

University of Pangasinan

Skills

  • Critical Thinking
  • Strong Organizational Skills
  • Ease with Computers and Technology
  • Multitasking and Time Management
  • Document and File Management
  • Policy Enforcement

Timeline

Letter Carrier

Canada Post
07.2018 - Current

Car Rental Agent -CSR

Hertz
08.2017 - 03.2021

Financial Advisor

SunLife Financial, WFG Financial
08.2016 - 10.2022

Receptionist/Assistant Property Manager

Eva Road Property Mgmt Ltd
09.2012 - 03.2016

Life Licence Qualification Program -

Advocis

Bachelor of Science - Commerce Major in Accounting

University of Pangasinan

Similar Profiles

CREATE PROFILE
NERISSA SOTES