Nerissa Myers
Mississauga,Canada
Summary
Dynamic Process Operations Manager with a proven record at TransX Group of Companies in driving operational efficiency and elevating client satisfaction. Expertise in planning, quality assurance, and conflict resolution led to significant improvements in inventory management and customer relations. Committed to excellence, with a strategic problem-solving approach that consistently meets organizational goals.
Overview
18
18
years of professional experience
Work History
Process Operations Manager
Transx Group of Companies
Mississauga
12.2017 - Current
- Prioritize schedules to meet project goals and overall customer satisfaction.
- Identify deficiencies in inventory and quality oversight, then engineered changes.
- Cultivated and strengthened relationships with new clients, and educated clients on account services and capabilities.
- Collaborate with production staff to address scheduling challenges.
- Assess needs and apply adjustments to established processes when needed.
- Facilitate updates on policy changes to stakeholders and team members.
- Ensure our standards and procedures are being followed.
- Create, analyze, and distribute process reports.
- Facilitate resolution of issues that are not compliant with approved processes.
- Perform day-to-day process administration.
- Establish measurements and targets to improve effectiveness and efficiencies.
Planner
TransX Group of Companies
Guelph
11.2015 - 12.2017
- Coordinated schedules aligning with fleet capabilities and organizational requirements.
- Negotiated spot-market business and monitored freight rates.
- Anticipated resource availability to meet client requirements.
- Ensured compliance with transportation policies and industry regulations.
- Managed asset allocation to satisfy requirements of clients, drivers as well as company goals.
Dispatcher
TransX Group of Companies
Guelph
09.2012 - 11.2015
- Managed dispatch, route planning, and tracking for [Number] fleet vehicles.
- Maintained organized documentation of call records in both digital and physical formats.
- Monitored dispatch board to effectively triage over [Number] daily calls.
- Coordinated and directed tasks of subordinate staff to ensure adherence to organizational standards.
- Executed dispatch activities within established timeframes.
- Involved in strategic planning for alignment with driver and customer expectations.
- Collaborated with fleet managers, dispatchers, planners and CSR.
- Trained new drivers on adherence to company policies.
Customer Service Associate
TransX Group of Companies
Guelph
03.2009 - 09.2012
- Provided high-quality service to a large number of customers each day.
- Implemented proactive strategies to address customer needs and resolve concerns.
- Communicated with clients through phone, in-person meetings and email to address inquiries, comments and complaints.
- Gathered data to respond to product and service inquiries.
- Onboarded customers by setting up accounts along with processing their requests efficiently.
- Collaborated with internal teams to address client concerns.
Customs Specialist
TransX Group of Companies
Guelph
02.2007 - 03.2009
- Ensured proper legal clearance of merchandise according to regulations.
- Inspected denied shipments, recommending preventive actions.
- Harmonized tariff classifications determined through consultation of national and international guidelines.
- Assessed currency values and tax obligations consistently to ensure compliance.
- Communicated data to CBSA using ACE/ACI platform.
- Facilitated the resolution of issues faced by drivers at the border.
- Monitored border crossings for a fleet of over 60 trucks each day.
Education
High School Diploma -
St Paul Secondary School
Mississauga, ONSkills
- Microsoft Office
- Conflict Resolution Expertise
- Decision-making
- Client Support
- Vendor management
- Planning
- Quality Assurance
- Invoice development
- Customs documentation
- Inventory management software
- Regulatory compliance
- Inventory management
- Operational efficiency
Timeline
Process Operations Manager
Transx Group of Companies
12.2017 - Current
Planner
TransX Group of Companies
11.2015 - 12.2017
Dispatcher
TransX Group of Companies
09.2012 - 11.2015
Customer Service Associate
TransX Group of Companies
03.2009 - 09.2012
Customs Specialist
TransX Group of Companies
02.2007 - 03.2009
High School Diploma -
St Paul Secondary School
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