Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Dan Moss

St. Catharines

Summary

Professional installation expert with proven track record in appliance setup and maintenance. Known for precision and reliability, ensuring high-quality installations that meet customer satisfaction. Focused on teamwork and adaptability, effectively collaborating with colleagues and adapting to changing demands. Proficient in using tools and interpreting technical manuals, coupled with customer-centric approach.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Appliance Installer

Peter Martins
08.2021 - 05.2024
  • Increased productivity by maintaining a well-organized work area and effectively managing time and resources during installations.
  • Customized appliance installs according to client preferences, ensuring complete satisfaction with the final result.
  • Reduced installation errors by carefully following manufacturer guidelines for various appliances.

Appliance Repair Technician

Lincoln Appliance
02.2020 - 08.2021
  • Educated customers on use, care and adjustments of appliances.
  • Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
  • Collaborated with team members to share knowledge and expertise, resulting in improved overall performance.
  • Received consistently positive feedback from customers for prompt response times and successful repairs.

Technician / Inside Rep / Manager

Niagara Restaurant Solutions
11.2015 - 07.2018
  • Ability to adapt to multiple roles within a small company
  • Inside technical assistance, field technician, inside sales support, store management and delivery driver
  • Repair wiring, plumbing, and equipment
  • Read work orders to prepare for machine setup
  • Wrote sales contracts for orders obtained and submitted orders for processing
  • Set up new accounts, established customer credit, and set up payment methods
  • Answered customers questions regarding products, prices and availability
  • Emphasized product features based on analysis of customers needs

Quality Inspection Manager

Bell Technical Solutions
- 01.2017
  • Develop methods of inspection
  • Assist with development of Quality Guide Manual used across Ontario
  • Pioneer deployment of inspection process and communication with local management
  • Assist with development of inspection checklist
  • Travel across Ontario reviewing technicians completed work
  • Communicate results with all levels of management to improve re-work and efficiency
  • Determine recommendations to be made to both President and Vice President of Ontario Operations
  • Developed and rolled out new policies

Technician

Bell Technology Solutions
01.1999 - 01.2014
  • Installation and repair of all Bell services
  • Maintain a repeat call rate of less than 3%
  • Emphasize product features based on analysis of client needs and technical knowledge of product capabilities and limitations
  • Interpret and validate technical issues, test solutions, follow-up and escalate when necessary
  • Own and address client needs and product issues from inception to resolution
  • Work collaboratively with clients, team members, and company resources to achieve desired results
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service
  • Received letters of commendation during employment

Education

G2 - Gas fitting

Niagara Skilled Trades Academy
St. Catharines, ON
01.2017

G3 - Gas fitting

Mohawk College
Hamilton, ON
01.2017

Skills

  • Strong Problem-Solving Skills
  • Excellent communication skills
  • Strong Diagnostic Skills
  • Independently Motivated
  • Thorough Quality Assurance
  • Systematic Approach
  • Customer Service Expertise
  • Installation Expertise
  • Mechanical Proficiency
  • Effective Team Engagement
  • 30 yrs Safe driving

Accomplishments

  • In 2024, I effectively established my corporation, Dan's Hands Helping Homeowners, and uphold an exemplary standard of service for my clients.

Certification

  • TSSA Certified gasfitter.

Timeline

Appliance Installer

Peter Martins
08.2021 - 05.2024

Appliance Repair Technician

Lincoln Appliance
02.2020 - 08.2021

Technician / Inside Rep / Manager

Niagara Restaurant Solutions
11.2015 - 07.2018

Technician

Bell Technology Solutions
01.1999 - 01.2014

G3 - Gas fitting

Mohawk College

Quality Inspection Manager

Bell Technical Solutions
- 01.2017

G2 - Gas fitting

Niagara Skilled Trades Academy

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Dan Moss