Nereyda Ramirez

Arcos De Oro, McDonald's

07.2006 - 03.2024

Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
Trained Managers to enhance performance and maintain operational standards.
Improved customer satisfaction scores by overhauling customer service protocols and training Managers and staff in customer engagement techniques.
Trained other managers to learn inventory control systems to reduce waste and optimize supply processes.
Helped developed staff schedules that aligned with business needs while maximizing labor efficiency.
Managed and motivated employees to be productive and engaged in work.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Kept and follow safety procedures in place to create safe working conditions for workers.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Helped to optimized labor scheduling according to store needs while maximizing productivity without compromising service quality.
Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Build up strong team by hiring motivated individuals and kept training existing crew members for a collaborative workplace, leading to improved store performance.