Nera Narine
Barataria,SJL
Summary
Experienced Assistant Product Manager with a 12-year background skillfully managing products, prioritizing continuous improvement for both the client experience and the bank's profitability. Possesses exceptional discipline and drive, bringing strong leadership, communication, and project coordination skills to effectively address business challenges. Excels at problem-solving to drive successful outcomes with a quick-learning nature and excellent multitasking abilities. Collaborative leader dedicated to partnering with coworkers to foster an engaged and empowering work culture. Continuously develops skills to ensure high standards are met and the organization benefits from an updated and relevant resource.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Assistant Manager Business & Regulatory Initiative
RBC Products & Marketing
11.2022 - Current
- Worked on medium to large regulatory initiatives and completed all milestones within timeframe.
- Drafted two brand new policies for projects.
- Led teams using a mix of agile and waterfall approaches.
- Ensure all supplier payments and queries were handled efficiently.
- Prepared quarterly client complaints reports for senior leadership.
- Provide Data Steward duties for the Caribbean.
Assist Manager Payments, Cash Mgt & Ancillary Svc
RBC Products and Marketing
12.2016 - 10.2022
- Successfully prepared, product trained and worked on launch of Cash Management Services throughout RBC Caribbean. Received Gold award for Performance awards for it. Owned key responsibilities for the launch of Eastern Caribbean and Cayman ACH (Funds Transfer)and Cayman Cheque Truncation.
- Created brand new policies for ACH and Sweeps.
- Assisted with amendments to Bill payment, Night bags Funds Transfer policies to name a few.
- Launched disposable bags in the Dutch Caribbean and Bio-degradable night bags throughout the Caribbean
- Instrumental in retrieval of TT$1.13 million dollars from three public utilities in arrears for cash management services
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
Assistant Manager, Cards Services
RBC Products, Marketing and Channels
11.2012 - 11.2016
- Rationalise product suite of credit cards and ensured no product redundancy at platform conversion
- Amended credit policy and procedures as necessary
- Assisted with launch of Visa Debit in the Bahamas and Barbados
- Worked with external marketing partners to strengthen RBC rewards program to drive customer engagement and boost sales
- Worked on FSPP product pricing, leads program and pricing
- Worked with Intellica to obtain cards analytics for promotions, reporting etc.
- Worked on Acquiring items such as merchant
- agreements and all client issues
- Became the sole lead support for all RBC Caribbean Card products
Operations Officer
RBC Products, Marketing and Channels
08.2009 - 10.2012
- Provided marketing and administrative support for the whole unit
- Collaborated with all marketing managers in RBC Caribbean jurisdictions. Prepare and co-ordinate quarterly Regional Marketing Councils
- Maintained constructive client and vendor relationships.
- Verified compliance with best business practices within the unit.
- Collaborated with management to review projected revenue and adjust resources accordingly.
Supervisor of Card Operations
RBC Credit Card Services
07.1992 - 07.2009
- Worked through ranks starting from Collections Assistant, to Supervisor of Card Networks and reconciliation.
- Operated and provided relief in every aspect of the Operations area including senior roles.
- Carried out day-day-day duties accurately and efficiently and within daily deadlines.
Education
MBA - Business Administration
Anglia Ruskin University
Trinidad And Tobago03-2025
Bachelor of Arts - Business Administration
University of Sunderland
School Of Business And Computer Science03.2006
BBA - Business Administration
University of Edinburgh
Heriot Watt 06.2023
Skills
- Have a rich background in the credit card and payments industry with 17 years in Card Operations and 5 years in Card Product management
- Excellent collaborator with partners/stakeholders Working in Product development automatically involves networking capabilities
- An effective communicator both in meetings and communication to the wider network
- Possess the capabilities to lead team with projects/initiatives using both agile and waterfall approaches
- Experience in analyzing problems and decision making for the overall benefit of the project/initiative
- Ability to quickly pivot and adapt to ever changing issues and situations Adapt easily to change management principles
- Ability to recognize client's and bank's interest when managing RBC products
- Possess a good sense of Emotional Intelligence in leadership
Certification
- Essentials of Product Management - 2015
- Visa International Bankcard 1 - 2014
- Agile Primer's Practitioner - 2022
- SWIFT ISO20022 - 2022
- Google Analytics Academy - 2023
Education
School Of Business And Computer Science,School Of Business And Computer Science
Contact
250212, Barataria SJL
Languages
English
Native or Bilingual
Timeline
Assistant Manager Business & Regulatory Initiative
RBC Products & Marketing
11.2022 - Current
Assist Manager Payments, Cash Mgt & Ancillary Svc
RBC Products and Marketing
12.2016 - 10.2022
Assistant Manager, Cards Services
RBC Products, Marketing and Channels
11.2012 - 11.2016
Operations Officer
RBC Products, Marketing and Channels
08.2009 - 10.2012
Supervisor of Card Operations
RBC Credit Card Services
07.1992 - 07.2009
BBA - Business Administration
University of Edinburgh
MBA - Business Administration
Anglia Ruskin University
Bachelor of Arts - Business Administration
University of Sunderland
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