Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NEQIYA BARNABY

Toronto,Canada

Summary

Dedicated and personable customer service professional with a strong background in communication and problem-solving, seeking to leverage my skills to enhance customer satisfaction and contribute to a positive brand experience. Eager to join a dynamic team where I can provide exceptional support and build lasting customer relationships.

Overview

3
3
years of professional experience

Work History

Customer Service Rep.

Toronto Best Auto
05.2023 - 08.2024
  • Handled company expenses effectively with receipts.
  • Contributed to marketing ideas cutting cost by 25%.
  • Scheduled upcoming sales and meetings.
  • Responded to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Escalated complex issues to appropriate departments when necessary.
  • Met or exceeded performance metrics such as call resolution time and customer satisfaction.

Customer Service Rep.

Routes Car Rental
07.2021 - 03.2023
  • Took great measures to do visual merchandising and ensure the store was up to visual standards.
  • Resolved complaints and issues efficiently to ensure customer satisfaction.
  • Processed orders, returns, and exchanges using internal systems.
  • Handled high-volume inbound and outbound calls to address customer needs.
  • Coordinated with maintenance to fulfill customer requests.
  • Maintained detailed knowledge of company products and services.

Education

Bachelor Of Business Administration - Business Administration

Humber college
06.2023

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Dante Aligheri Academy
06.2021

Skills

  • Progress report
  • Strategic planning
  • Welcoming
  • Strong time management skills
  • Team player, Reliable
  • Experienced with cash, credit and debit transactions
  • Microsoft Word, Excel and Office
  • Case management
  • Training, mentoring and supervision

Languages

English
Spanish

Timeline

Customer Service Rep.

Toronto Best Auto
05.2023 - 08.2024

Customer Service Rep.

Routes Car Rental
07.2021 - 03.2023

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Dante Aligheri Academy

Bachelor Of Business Administration - Business Administration

Humber college

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NEQIYA BARNABY