Neo Bernier
Tecumseh
Summary
Motivated and technically skilled professional with a strong foundation in computer hardware, operating systems, and troubleshooting. Experienced in building and maintaining PCs, with proven ability to resolve technical issues and communicate solutions clearly. Over three years of customer service experience at Shoppers Drug Mart, demonstrating excellent communication, problem-solving, and customer support skills. Seeking to leverage technical knowledge and interpersonal strengths in a technical support or IT help desk role.
Overview
5
5
years of professional experience
Work History
Customer Service Associate / Receiver
Shoppers Drug Mart
04.2021 - Current
Delivered excellent customer service through clear communication, patience, and empathy while resolving customer concerns.
Collaborated with team members to ensure smooth store operations and efficient problem resolution.
Gained experience in active listening, conflict resolution, and escalation of issues when necessary.
Developed strong multitasking and time management skills in a fast-paced retail environment.
Education
High School Diploma -
Tecumseh Vista Academy
Tecumseh, ON06-2021
Skills
- Strong verbal and written communication
- Customer-focused and empathetic approach
- Critical thinking and problem-solving
- Team collaboration and escalation management
- Hardware & Software: PC building, hardware installation, troubleshooting peripherals
- Basic network setup, connectivity troubleshooting, and VPN usage
- Proficient with Windows, and beginner-level Linux system navigation
- Familiar with system configuration, updates, and performance optimization
Accomplishments
Built and configured a custom desktop computer, including hardware installation, OS setup, and driver configuration.
Performed troubleshooting for hardware and software issues, optimizing performance and resolving application errors.
Assisted peers with diagnosing computer problems and setting up software for school and personal use.
Languages
English
Native or Bilingual
Timeline
Customer Service Associate / Receiver
Shoppers Drug Mart
04.2021 - Current
High School Diploma -
Tecumseh Vista Academy
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