Nengi George
Winnipeg,MB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Senior Client Service Specialist
IG Wealth Management
10.2023 - Current
- Implemented time-saving processes for managing daily workload more efficiently, increasing productivity without compromising quality of service delivery.
- Spearheaded initiatives to improve the overall client experience through continuous process improvement measures and effective change management strategies.
- Developed strong relationships with key clients, fostering trust and loyalty while promoting continued business growth.
- Managed a portfolio of high-value clients, providing personalized service tailored to individual needs and preferences.
Onboarding Specialist/Customer Service/Statistical Data Analyst
SkipTheDishes
05.2018 - 07.2024
- Identify and suggest process workflow improvements for timely issue resolution, increasing service level, quality, and customer satisfaction
- Coach and mentor new and existing employees, ensuring that the team is aligned with all departmental, and corporate strategic initiatives
- Develop, edit, and alter customer service strategies and procedures to best deliver a satisfying experience to all customers
- Collaborate with cross-functional teams to perform workload assessment, and devise new operational processes that ensure each team member is working as efficiently as possible
- Develop client records within Salesforce, improving customers experience
- Identify opportunities for the use of digital product data, engineered data and built dashboards (Tableau, SQL) to monitor metrics and generate insights that improved research tactics.
Customer Service Specialist
24/7 Intouch
04.2021 - 12.2022
- Resolved customer complaints, managing database records, drafting emails and reports on customer service issues
- Received telephone calls, emails, and chats, achieving improved customer services levels and standards
- Maintained effective and efficient customer relationships by handling questions and concerns with speed and professionalism, troubleshooting all customers issues
- Successfully introduced innovative strategies to improve quality of customer service, productivity, and efficiency.
Education
Bachelor of Arts - Psychology and Economics
University of Manitoba
Winnipeg, ManitobaSkills
- Effective negotiation
- Data Interpretation
- Client Support
- Multitasking Abilities
- Calm and Professional Under Pressure
- Computer Skills
- Effective Communication
Additional Information
Volunteer Activities
- Siloam mission
- Baby sitting
References can be provided upon request.
Timeline
Senior Client Service Specialist
IG Wealth Management
10.2023 - Current
Customer Service Specialist
24/7 Intouch
04.2021 - 12.2022
Onboarding Specialist/Customer Service/Statistical Data Analyst
SkipTheDishes
05.2018 - 07.2024
Bachelor of Arts - Psychology and Economics
University of Manitoba
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