Nenette Ebii
Calgary,AB
Summary
Bilingual, compassionate, and results-driven social service practitioner with a proven track record in supporting vulnerable individuals. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Manager Supervisor
The Dorothy Foundation
01.2021 - 08.2024
- Managed operational tasks for a shelter housing survivors of violence, including preparing reports and coordinating communication channels.
- Delivered frontline assistance for individuals seeking mental health help, as well as guidance on accessing legal and educational resources.
- Assisted in rescuing victims from abusive situations
- Directed families and SGBV victims to relevant resources such as legal assistance, and educational programs outside our jurisdiction.
- Ensured seamless communication between senior case managers and other stakeholders.
- Supported victims to navigate the legal/justice system.
- Developed and created fundraising programs.
- Assisted with researching grants and grant writing tasks.
- Prepared a variety of different written communications, reports, and documents to ensure smooth operations.
Medical Office Assistant
St Anthony Hospital
08.2017 - 01.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
Administrative Assistant
National Population Commission
01.2016 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported the Deputy Director of the commission with administrative tasks.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Donor Relations Coordinator
Loveworld Incorporated
01.2013 - 11.2014
- Optimized fundraising processes by creating user-friendly online donation platforms for supporters.
- Collaborated with fundraising teams to develop targeted campaigns and solicitations, increasing overall donations.
- Implemented effective stewardship plans that deepened relationships with major gift donors, leading to increased retention rates.
- Developed compelling grant proposals that resulted in increased funding opportunities for the organization.
- Spearheaded volunteer recruitment efforts to support donor relations activities and events.
- Evaluated existing donor programs for effectiveness, making strategic recommendations based on data-driven insights.
- Enhanced donor engagement by implementing personalized communication and acknowledgment strategies.
- Streamlined the donor database for improved tracking, reporting, and relationship management.
Education
Bachelor of Arts - French Studies
Nasarawa State University
Nigeria11.2015
Skills
- Client Advocacy
- Program Planning
- Stakeholder Collaboration
- Positive Attitude
- Organization and Multitasking
- Case Documentation
- Relationship Building
- Problem-Solving
- Case Management Tracking
- Data Entry and Analysis
- Conflict Resolution
- MS Office
- Written and verbal communication
Languages
English
Native or Bilingual
French
Professional Working
Certification
- Certificate in Mental Health Awareness Level 2.
- Capacity building training on budgeting for the reduction of gender-based violence.
- Organized by: British Council, European Union
Facilitated by: Agents for citizen-driven transformation. - Promoting staff wellness and resilience for effective response to sexual and gender-based violence.
Organized by: USAID
Facilitated by: SOAR Initiative. - A training workshop on SOGIESC and providing SRHR services to minorities.
Timeline
Case Manager Supervisor
The Dorothy Foundation
01.2021 - 08.2024
Medical Office Assistant
St Anthony Hospital
08.2017 - 01.2020
Administrative Assistant
National Population Commission
01.2016 - 04.2017
Donor Relations Coordinator
Loveworld Incorporated
01.2013 - 11.2014
Bachelor of Arts - French Studies
Nasarawa State University
- Certificate in Mental Health Awareness Level 2.
- Capacity building training on budgeting for the reduction of gender-based violence.
- Organized by: British Council, European Union
Facilitated by: Agents for citizen-driven transformation. - Promoting staff wellness and resilience for effective response to sexual and gender-based violence.
Organized by: USAID
Facilitated by: SOAR Initiative. - A training workshop on SOGIESC and providing SRHR services to minorities.
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