Nene Gift Ikedi
Whitby
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Tim Hortons
12.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
Sales Officer
Diahg Enterprise
04.2020 - 09.2022
- Boosted sales performance by identifying and targeting high-potential leads.
- Developed strategic sales plans for achieving revenue growth and exceeding targets.
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Cultivated strong relationships, establishing trust and loyalty among clients.
Customer Service Representative
KFC Nigeria
02.2014 - 12.2015
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Streamlined communication channels for improved customer experience and faster response times.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
Education
Post Graduate Diploma - Personal Support Worker
Humber College
Toronto, ON05.2024
Bachelor of Science - Marketing
Micheal Okpara University
Abia State01.2011
Skills
- Data Entry
- Custom order management
- First Call resolution
- Appointment Scheduling
- Customer Service
- Customer Relationship Management
- Customer Relations
Languages
English
Elementary
Timeline
Customer Care Representative
Tim Hortons
12.2023 - 02.2024
Sales Officer
Diahg Enterprise
04.2020 - 09.2022
Customer Service Representative
KFC Nigeria
02.2014 - 12.2015
Post Graduate Diploma - Personal Support Worker
Humber College
Bachelor of Science - Marketing
Micheal Okpara University
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