NENA PATEL
Peterborough,ON
Summary
Dynamic Front Desk Receptionist at Osmows with a proven track record in conflict resolution and exceptional customer service. Successfully enhanced client satisfaction through innovative problem-solving and effective communication. Skilled in employee training and compliance management, fostering a collaborative environment that drives team success and operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Osmows
Peterborough, Ontario
05.2024 - Current
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Investigated and analyzed client complaints to identify and resolve issues.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Education
Human Resources Management - Business Administration And Management
Fleming College
Peterborough, ON04-2025
Skills
- Employee training
- Payroll administration
- Conflict resolution
- Compliance management
- Customer service
- Human resources
Certification
- Food Handler Certifications
- CPR Certificated
- Masters In Accounting Software
Languages
English
Professional
Hindi
Professional
French
Professional
Timeline
Front Desk Receptionist
Osmows
05.2024 - Current
Human Resources Management - Business Administration And Management
Fleming College
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