Neluni Perera
Abbotsford,British Columbia
Summary
Experienced airline and hospitality supervisor with over 24 years in the aviation industry and supervisory experience spanning more than a decade. Proven leader with strong expertise in customer service excellence, safety compliance, team supervision, and service recovery. Recently gained Canadian supervisory experience in the hospitality sector. Known for professionalism, cultural sensitivity, and the ability to manage teams in fast-paced, high-responsibility environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Supervisor
Dennys Restaurant
01.2025 - 01.2026
- Supervised daily restaurant operations and staff shifts
- Ensured excellent customer service and guest satisfaction
- Assisted with staff training, scheduling, and problem resolution
- Maintained health, safety, and workplace standards
- Gained hands-on Canadian work experience in hospitality leadership
Cabin Services Supervisor
Sri Lankan Airlines Ltd.
01.2000 - 01.2024
- Supervised and supported cabin crew to ensure high standards of in-flight service and safety
- Ensured full compliance with international aviation safety and security regulations
- Led crews during emergency and non-routine situations with professionalism and calm decision-making
- Delivered exceptional customer service to a diverse international clientele
- Conducted staff briefings, performance guidance, and service quality monitoring
Education
G.C.E Advanced Level Examination -
Good Shepards Convent
Sri Lanka01-1999
Skills
- Team Supervision & Leadership
- Customer Service & Service Recovery
- Safety & Emergency Procedures
- Staff Training & Mentoring
- Conflict Resolution
- Passenger & Guest Handling
- Multicultural Communication
- Regulatory Compliance
- Hospitality Operations
Certification
- Safety & Emergency Procedures on Aircraft
- First Aid & CPR
- Aircraft Security, Firefighting
- Ditching & Survival on Water
- Crew Resource Management
- Childbirth Procedures (In-flight)
- Business and Economy Class Service Procedures
- Bar, Beverage & Cocktail Service
- Customer Care & Service Plus Training
- Service Recovery
- Image Projection & Professional Presentation
- Destination-Specific Tourism
- Passenger Handling
Timeline
Supervisor
Dennys Restaurant
01.2025 - 01.2026
Cabin Services Supervisor
Sri Lankan Airlines Ltd.
01.2000 - 01.2024
G.C.E Advanced Level Examination -
Good Shepards Convent
Certifications.
Food Safety & Serving it Right