Nelson Nsoh Ndifor
Edmonton,AB
Summary
Proven security professional with a track record of enhancing safety and customer satisfaction at G4S Security. Skilled in mobile patrols and active listening, adept at quick emergency response and resolving customer disputes. Demonstrated ability to improve loyalty and safety, leveraging bilingual abilities for inclusive communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SECURITY OFFICER
G4S Security
09.2020 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Customer Service Representative
SCE
01.2018 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Security Guard
Dark Security Company
05.2015 - 11.2017
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
Associate of Arts - Sociology
ISNNICE International School
Nice, France08-2024
Associate of Science - Banking And Finance
University Of Buea
Buea, Cameroon12-2014
Skills
- Report writing
- Customer service
- Mobile patrols
- Incident reporting
- Active listening
- Bilingual
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
- Alberta Provincial Examination for Basic Security Training
- Licensed Security Professional by the Security and investigation Act(SSIA)
- Police Criminal Record check including Vulnerable sector check and local police data base search
- Class 5 Alberta Driving license
Timeline
SECURITY OFFICER
G4S Security
09.2020 - 11.2023
Customer Service Representative
SCE
01.2018 - 07.2020
Security Guard
Dark Security Company
05.2015 - 11.2017
Associate of Arts - Sociology
ISNNICE International School
Associate of Science - Banking And Finance
University Of Buea
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