Nelson Jeremy Canessa
Edmonton
Summary
Dedicated heavy duty parts professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Parts Manager
Velocity Truck Centres
06.2023 - Current
- Improved overall department efficiency, implementing better communication channels between team members.
- Ensured smooth day-to-day operations, delegating tasks to team members while ensuring adherence to company policies and procedures.
- Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
- Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
- Conducted regular audits of parts inventory to minimize discrepancies and maintain accurate records for financial reporting purposes.
- Supported Parts Manager in budget planning and monitoring, ensuring financial targets were met while maintaining high-quality service standards.
- Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
Journeyman Parts Technician
Velocity Truck Centres
05.2013 - 06.2023
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Assisted in training new and existing parts technicians on selling strategies, customer relationship management, and advanced product knowledge.
- Participated in a JAD to provide feedback on a new system.
Food Production Worker
Inovata Foods Corp
09.2009 - 05.2013
- Worked in production to improve efficiency.
- Broke down, cleaned and sanitized work stations at end of shift.
- Prepared and built food items according to standardized recipes and directions.
- Stored food properly by adhering to food safety policies and procedures.
- Adhered to company safety policies and procedures for proper food safety and sanitation.
- Set up work stations, prep tables, service counters and steam tables.
- Maintained clean work areas for optimal food quality.
- Observed company safety procedures and standards when operating machinery, using sharp tools and handling chemicals.
- Selected and measured or weighed ingredients using English or metric measures and balance scales.
- Recorded production and test data for each food product batch such as ingredients used, test results and time cycle.
- Troubleshot malfunctions with machinery and performed routine maintenance to restore functionality and minimize downtime.
Education
RSE, Journeyman Parts Technician -
Northern Alberta Institute of Technology
Edmonton, AB06.2018
Skills
- Customer Relations
- Teamwork Skills
- Vendor Relationships
- Profit Margins
- Customer Satisfaction
- Special Orders
- Critical Thinking
- Inventory Accuracy
- Knowledge Base
- Customer Experience
Certification
Supervisor Micro-Certification Program
Timeline
Assistant Parts Manager
Velocity Truck Centres
06.2023 - Current
Journeyman Parts Technician
Velocity Truck Centres
05.2013 - 06.2023
Food Production Worker
Inovata Foods Corp
09.2009 - 05.2013
RSE, Journeyman Parts Technician -
Northern Alberta Institute of Technology
Supervisor Micro-Certification Program
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