Nelson Rivas

Create an unforgettable customer experience and forge lasting relationships with customers

• Work with the sales team to ensure each customer receives the best service possible

• Achieve sales goals in a team-based commission environment

• Assist in the completion of projects while keeping the focus on customer experience

• Support management with inventory needs to attain business goals

• Operations

Offering customers the highest level of service through styling advice, product knowledge and store experience

• Analyzing selling information and working with the store manager to maximize the sales performance of my department
• Leading a team of sales advisors to achieve excellent standards of service
• Supporting recruitment, onboarding and training of new hires
• Assisting the store manager to identify future talents and putting together development plans to support their progression
• Overseeing store operations

Assistant Store Manager, with the support of the Store Director – was responsible for all the routine
functions of store operations. In my role I provided the tools and removed obstacles, to maximize sales
and all operational needs.
 Responsible for the day-to-day store operations.
 Processed weekly supply order, to maintain optimal operational performance.
 In charge of submitting all appropriate work permits with the mall and vendors.
 Scheduling Manager responsible for the management of scheduled business operations, and
employee schedules. Resolved scheduling conflicts. Maximized productivity and revenue by
strategic staff scheduling.
 Trusted with maintaining all tech, registers, and all other store maintenance fully operational.
 Lead all semi-annual inventories from store mapping to Zebra tech training.
 Assisted in all monthly merchandise rollouts.
 Loss Prevention manager responsible for asset protection, merchandise sensoring and incident
reports.

Responsible for maintaining core staffing, employee recruitment. In charge of ensuring a smooth, sound, and legally defensible hiring and onboarding process.
Managed recruitment, hiring, training and maintained a 60 employee core staff.
Created the weekly schedules for 60 employees.
Adhered to federal and state guidelines and managed payroll and benefits for all
employees.
Led and directed the routine functions of Human Resources, which included I9 compliance, new
state payroll laws, and adhere to employee federal laws.
Created and kept a positive work environment and had an open door to employee concerns.