Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Additional Information
Certification
Languages
Software
Timeline
Generic
NELSON MUNOZ

NELSON MUNOZ

Chino Hills,CA

Summary

Dedicated facility manager with 24 years of experience leading cross-functional maintenance, housekeeping, and diverse teams. Possessing a keen eye for identifying and rectifying issues related to buildings, grounds, and employee safety. Bringing 20 years of expertise in energy management and building systems, encompassing mechanical, security, automation, and HVAC as a committed facilities operations manager. Recognized for exceptional leadership abilities, adept at fostering relationships, establishing consensus, and driving positive organizational change.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Site Facilities Manager

SUPERNAL
01.2024 - Current

•Lead the facilities team in alignment with Facilities Operations Management and external vendors.

• Assist Facilities Management in planning and supervising large construction and renovation projects.

• Plan office space according to current and future needs.

• Be a key contributor in creating a long-term facility strategy.

• Work closely with the Environmental, Health & Safety Manager to ensure compliance with company requirements.

• Oversee the onsite food and beverage program.

• Forecast the annual department's operational budgets.

• Act as a liaison between Supernal and the Irvine Company (landlord).

• Collaborate with engineering teams to design and build out facilities.

• Supervise all building functions, including day-to-day maintenance.

• Proactively recommend upgrades, changes, and improvements to our facilities and services.

•Manage parking, building security, waste disposal, service contracts, and vendor services.

• Lead additional fringe benefits programs, such as game rooms, social events, team-building offsite activities, and a massage program, which provide value and help reduce attrition.

• Hire and train staff to build the organization under this position.

• Travel domestically up to 10% of the time may be required.

• Perform other duties as assigned.

•Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.

•Responded to building emergencies and managed repairs.

SENIOR FACILITIES MANAGER

Ingram Micro
01.2019 - 01.2024
  • Manage facility budgets, including capital, maintenance and repairs
  • Make recommendations/manage implementation for service improvement opportunities across facilities and administrative service areas
  • Partnership with Security and IT departments with building sustainability
  • Scheduled, directed and supervised external contractors in maintenance and upkeep of 3 buildings
  • Develop and communicate comprehensive facilities strategies to support all site operation, including complete interior and exterior building elements and campus operations
  • Develop preventive maintenance scope of work for Server Rooms, HVAC Equipment, Electrical Rooms, Fire Life Sprinkler System
  • Manage and control parking needs for associates in partnership with parking administration and landlord
  • Collaborate with peers and Executive team as true business partner in identification and resolutions of energy efficiencies
  • Act as liaison with landlord in facilitating strategies, communication, interior/exterior of common areas, parking (EV) and janitorial services
  • Manage mail service for headquarters and other national sites
  • Cooperated with company leadership and collaborated on projects of mutual interest to multiple levels of organizational leadership.
  • Maintained and kept meticulous records on facility expenditures, gains and projections.
  • Oversee and manage vendor relationships regarding Copiers, Vending machines, and Infrastructure Systems (MDF/IDF – HVAC)
  • Assessed building design and accessibility to inform others of updates to existing infrastructure while maintaining ADA compliance.
  • Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation
  • Operated with multiple competing deadlines and interests, confidently managing variables simultaneously
  • Coordinated employee onboarding for operational and support staff
  • Maintained and kept meticulous records on facility expenditures, gains and projections

FACILITIES MANAGER

QVC, INC
01.2016 - 01.2018
  • Controlled expenses to meet budget requirements
  • Maintained HVAC, temperature control, electrical and building automation systems
  • Investigated problems and determined appropriate remedies
  • Conducted inspections of facility grounds, external structure, systems and equipment
  • Direct outsource relationship with vendors for dining services, uniform security, landscaping, housekeeping, furniture installers and movers
  • Oversaw all aspects of equipment installation, maintenance and repair for both internal and external services
  • Interviewed, hired and trained qualified maintenance employees
  • Supervised staff of six in day-to-day activities
  • Created management reports outlining important facility statistics
  • Evaluated facility operations and personnel for safety and health regulations compliance
  • Supervised staff of 20 in day-to-day activities.

ASSISTANT DIRECTOR oF OPERATIONS

MARSHALL B. KETCHUM UNIVERSITY
01.2013 - 01.2016
  • Established daily operation of facilities department, including coordinating building maintenance assignments, inspecting facilities for safety, preventive maintenance and work quality; and purchasing materials
  • Responsible for coordinating, monitoring all maintenance, custodial, grounds, and other services request to Campus Facilities as well as outside vendors
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
  • Trained and guided team members to maintain high productivity and performance metrics
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
  • Ensuring appropriate authority in issuing, ordering and recovering master keys and electronic entry codes
  • Monitored budget and utilized operational resources.

FACILITIES MANAGER

SAGE SOFTWARE
01.2007 - 01.2012
  • Controlled expenses to meet budget requirements
  • Manage facilities with 425+ employees in Irvine, CA
  • Provide facilities support for Arizona and Oregon with over 700 employees
  • Identify and implement cost saving initiative
  • Tenant improvements
  • Flexible and creative approach to problem solving; innovative and resourceful
  • Strong customer service skills - responsive and client focused
  • Work closely with all areas of Senior Leadership
  • Supervised staff of five in day-to-day activities
  • Liaison between Sage and Irvine Company
  • Manage buildings access controls
  • Created sustainable improvement initiatives for efficient use of energy
  • Maintained HVAC, temperature control, electrical and building automation systems
  • Investigated problems and determined appropriate remedies
  • Conducted inspections of facility grounds, external structure, systems and equipment

FACILITIES TECHNICIAN

SAGE SOFTWARE
12.1999 - 01.2007
  • Evaluated systems and facility infrastructure to ascertain and improve operational efficiencies
  • Inspected buildings, grounds and equipment for unsafe or malfunctioning conditions
  • Work closely with plant manager, customers, vendors and maintenance contractors
  • Performed out building updates such as painting surfaces, replacing fixtures and reorganizing rooms
  • Maintained facility to foster clean environment free from litter, dust and pollutants
  • Worked quickly on emergency requests in order to minimize disruptions to operations
  • Managed and scheduled cleaning appointments around clients' preferences and availability to maximize satisfaction
  • Drove compliance with regulations, building codes and health and safety standards

Education

Building Operator Certification, I and II, CA (BOC) - Facilities Management

Northwest Energy Efficient Council
06.2005

No Degree - Computers And Systems

Universidad Technologica
El Salvador
12-1989

Bachelor of Science - Electronics

Complejo Educative Andres Bello
El Salvador
10.1987

Skills

  • Operational Forecasting
  • Equipment Procurement
  • Building Infrastructure (Electrical/Plumbing/HVAC)
  • Facility Operations - Efficiency and Safety
  • Employee Supervision and Task Delegation
  • Asset management
  • Blueprint reading
  • Space Allocation
  • Tenant Improvements
  • Motivational Leadership
  • Energy management & Environmental compliance
  • Emergency preparedness
  • Building inspections
  • Equipment installations and maintenance
  • Cost-reduction methods

Affiliations

International Facilities Association

Accomplishments

  • Created highly effective California Waste Stream that significantly impacted ESG programs.
  • Associate relocations from 47'000sq ft. to 20,000sq ft.
  • Consistently maintained high customer satisfaction ratings (2003 to 2005)

Additional Information

  • AWARDS , Customer Satisfaction Award 1998 Customer Satisfaction 2001 Outstanding Customer Service 2003 Customer Satisfaction 2004

Certification

Building Operations Certification I & II

Languages

Spanish
English

Software

Microsoft 360

CMMS Software

SAP

ADOBE Creator

ZENDESK

ServiceNow

HVAC-BMS

Timeline

Site Facilities Manager

SUPERNAL
01.2024 - Current

SENIOR FACILITIES MANAGER

Ingram Micro
01.2019 - 01.2024

FACILITIES MANAGER

QVC, INC
01.2016 - 01.2018

ASSISTANT DIRECTOR oF OPERATIONS

MARSHALL B. KETCHUM UNIVERSITY
01.2013 - 01.2016

FACILITIES MANAGER

SAGE SOFTWARE
01.2007 - 01.2012

FACILITIES TECHNICIAN

SAGE SOFTWARE
12.1999 - 01.2007

Building Operator Certification, I and II, CA (BOC) - Facilities Management

Northwest Energy Efficient Council

No Degree - Computers And Systems

Universidad Technologica

Bachelor of Science - Electronics

Complejo Educative Andres Bello
NELSON MUNOZ