Nelson Johnson
Summary
Aspiring to contribute to a progressive organization that encourages career development, values challenges, and provides opportunities to leverage my knowledge and abilities.
Overview
7
7
years of professional experience
Work History
Food and Beverage Attendant / Server
Best Western Hotel
01.2023 - 08.2024
- Delivered attentive service in the restaurant, bar, and banquet areas.
- Guided guests in menu selections to elevate their dining experience.
- Ensured timely service while upholding hygiene and safety standards.
- Managed billing and maintained accurate transaction records.
- Assisted in event setups and teardowns to ensure smooth operations.
Front Desk Officer / Receptionist
Hotel Excalibur
11.2020 - 10.2022
- Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
Sales and Marketing Coordinator
Hotel Arcadia
07.2017 - 08.2020
- Designed strategies to increase occupancy and revenue.
- Built and maintained relationships with corporate clients and travel planners.
- Supported advertising efforts and managed online presence to attract guests.
- Reviewed market trends and guest feedback to enhance services.
- Coordinated with teams to execute successful promotional events.
Education
Bachelor of Technology - Electrical And Electronics Engineering
Cochin University Of Science And Technology
Cochin,Kerala04-2016
PGDM - Applied Energy Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener04-2024
Skills
- Excellent customer service focused on guest satisfaction
- Organized, efficient, and skilled in time management
- Team-oriented yet capable of working independently
- Positive, enthusiastic, and eager to learn
- Physically fit for tasks requiring standing and lifting
- Detail-oriented with strong problem-solving and multitasking skills
Availability (Full time)
- Weekends - Fully available
- Monday to Friday - Fully available (able to work overnight)
Languages
English
Full Professional
Timeline
Food and Beverage Attendant / Server
Best Western Hotel
01.2023 - 08.2024
Front Desk Officer / Receptionist
Hotel Excalibur
11.2020 - 10.2022
Sales and Marketing Coordinator
Hotel Arcadia
07.2017 - 08.2020
Bachelor of Technology - Electrical And Electronics Engineering
Cochin University Of Science And Technology
PGDM - Applied Energy Management
Conestoga College Institute of Technology And Advanced Learning
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