Nelson Fachola-Zenande
Innisfil Heights,ON
Summary
Hardworking and organized professional with extensive experience in sanitation, now seeking to transition into an office clerical role involving customer service. Expert in efficient task completion, WHMIS qualified, and knowledgeable in the proper use of chemicals and equipment. Strong communication skills and adept at handling difficult situations with a keen understanding of human psychology. Possessing a strong analytical mindset, adheres to company requirements while seeking innovative ways to improve outcomes within expected timeframes. Proven ability to work unsupervised, quickly master new skills, and adapt to any work situation. Committed to meeting company needs with consistent and organized practices, and skilled in working under pressure.
Overview
15
15
years of professional experience
Work History
Custodian
City of Barrie
Barrie, Ontario
10.2022 - Current
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Notified managers of repair needs or additions to building operating systems.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
Maintenance Custodian
Salvation Army
Barrie, Ontario
06.2021 - Current
- Checked fire extinguishers monthly for proper working condition.
- Followed established health and safety regulations when handling hazardous materials.
- Performed daily custodial duties such as sweeping, mopping, vacuuming and dusting of all areas.
- Secured facilities at end of shift by locking doors and windows.
- Followed established safety rules and regulations related to the use of chemicals, tools, ladders or other equipment used in performing job duties.
- Maintained records of routine maintenance activities performed on buildings and facilities.
- Ensured compliance with health regulations regarding sanitation standards and hazardous materials disposal procedures.
- Installed signage throughout the building according to company policies.
- Maintained janitorial supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Repaired furniture, fixtures and other equipment in the facility as required.
- Inspected building grounds regularly for safety hazards and debris removal.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Maintained accountability for building keys, master keys and access cards.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
Regional Operations Manager
Ark Services
Bradford, Ontario
02.2009 - 11.2019
- Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
- Established budgets, monitored expenses, and tracked investments in the region's operations team.
- Assisted department heads with developing plans for upcoming projects or initiatives related to regional operations.
- Developed training programs designed to enhance employee knowledge of operational processes and procedures.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
- Analyzed financial data related to regional operations performance and prepared detailed reports for executive review.
- Engaged regularly with vendors and suppliers to negotiate contracts or secure discounts on products or services.
- Maintained accurate records of all operational activities in accordance with company guidelines.
- Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
- Improved regional processes by coming up with effective methodologies to handle customer complaints.
- Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
- Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
- Created reports and established processes to assist with loss prevention and budget maintenance.
- Recruited and trained employees to enable adherence to common standards and procedures.
- Coordinated equipment sales and service functions to enhance efficiency and deliver optimum customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Associate of Arts - Auditor Account
Faculty of Economy
Montevideo, Uruguay11-1987
Skills
- Supply Management
- Heavy Lifting
- Facility Maintenance
- Facility Access Control
- Client Communication
- Inventory Management
- Event Support
- Emergency Response
- Crew Supervision
- Employee Training
- Building Maintenance
- Policy and Procedure Enforcement
- Cleaning and sanitizing
- Corrective Maintenance
Languages
Spanish
Native/ Bilingual
Italian
Limited
Portuguese
Limited
French
Limited
Timeline
Custodian
City of Barrie
10.2022 - Current
Maintenance Custodian
Salvation Army
06.2021 - Current
Regional Operations Manager
Ark Services
02.2009 - 11.2019
Associate of Arts - Auditor Account
Faculty of Economy
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