NELSON EMIKO
Data / Business Analyst
London,Canada
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
2
2
years of professional experience
Work History
DATA ANALYST
Xplornet Communications Inc
Markham, ON
12.2021 - 04.2022
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources
- Created dashboards to monitor and track key performance indicators
- Generated ad-hoc reports to evaluate specific business requirements
- Utilized data visualization techniques to present and explain complex data sets
CUSTOMER SERVICE SPECIALIST
Spike Inc
Winnipeg, MB
09.2021 - 11.2021
- Offered advice and assistance to customers, paying attention to special needs or wants
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
DATA ANALYST
Cross River Internal Revenue Service
Calabar, Cross River
12.2018 - 11.2019
- Created data models to support decision-making processes
- Provided technical support for troubleshooting analytics and reporting issues
- Documented effective and replicable methods for extracting data and organizing data sources
- Assisted with creating data cubes and OLAP models to improve data analysis
Education
Graduate Certificate - Business and Information System Architecture
Fanshawe College
London, ON04.2023
Certificate - Business Analysis And Process Management
Business Analysis School
Calgary, AB12.2022
Bachelor of Science - Computer And Engineering Technician Access
Espam Formation University
Cotonou, Benin06.2018
Skills
- Communication
- Critical Thinking
- Active Listening
- Business Analysis
- Business Requirements Analysis
- Project Management
- Systems Thinking
- Data Visualization and Presentations
- Statistical Analysis
- Data Science with R Programming
- Business Performance Analysis
- Time Management
- Microsoft Project
- Google Analytics
- Pivot Tables
- SWOT Analysis
- Change Impact Analysis
- Agile and Scrum Environments
- Microsoft Office
- Microsoft Access
- Data and Analytics
- Microsoft SQL Servers
Websites
Referrence
Available on request
Timeline
DATA ANALYST
Xplornet Communications Inc
12.2021 - 04.2022
CUSTOMER SERVICE SPECIALIST
Spike Inc
09.2021 - 11.2021
DATA ANALYST
Cross River Internal Revenue Service
12.2018 - 11.2019
Graduate Certificate - Business and Information System Architecture
Fanshawe College
Certificate - Business Analysis And Process Management
Business Analysis School
Bachelor of Science - Computer And Engineering Technician Access
Espam Formation University
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