Summary
Overview
Work History
Education
Skills
Timeline
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Nelson Dellafosse

Stockton

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Laborer

W.C MALONEY
02.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.

Delivery Courier

Fedex Ground
01.2022 - 12.2023
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.

Car Salesperson

Kia of Stockton
02.2020 - 01.2022
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.

Car Salesperson

Stockton Honda
03.2017 - 01.2020
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.

Education

High School Diploma -

Lincoln High School
Stockton
06-2015

Skills

  • Willingness to learn
  • Attention to detail
  • Safety awareness
  • Heavy lifting
  • Time management
  • Punctual and reliable
  • Job site cleanup
  • Customer service
  • Organizational skills
  • Billing
  • Clear oral/written communication
  • Relationship building

Timeline

Laborer

W.C MALONEY
02.2024 - Current

Delivery Courier

Fedex Ground
01.2022 - 12.2023

Car Salesperson

Kia of Stockton
02.2020 - 01.2022

Car Salesperson

Stockton Honda
03.2017 - 01.2020

High School Diploma -

Lincoln High School

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Nelson Dellafosse