Self-motivated Senior Regional Operations Manager successful in collaborating with senior leadership and employees to streamline and strengthen processes and control labor costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding targets. In-depth knowledge of operational and budget management techniques.
Hi, I’m
NELSON DAYATE
EAST YORK
Summary
Overview
11
years of professional experience
Work History
BGIS - SCS
SENIOR REGIONAL OPERATIONS MANAGER
11.2024 - Current
Job overview
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced client satisfaction through effective communication and problem-solving strategies.
- Traveled to over 15 locations per week to manage each account.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Trained and guided team members to maintain high productivity and performance
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Effectively managed daily work orders.
GDI Services (Canada) LP
Operations Manager
02.2018 - 11.2024
Job overview
- Managed scheduling, training
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Addressed customer concerns with suitable solutions
- Delivered positive customer experiences by implementing effective quality assurance practices
- Identified areas of deficiency and performed root-cause analysis to solve problems
- Recruited, hired, and trained crew members on application of projects, customer relations, and customer service
- Implemented policies and standard operating procedures and managed quality, customer service
- Motivated and evaluated personnel for performance improvement and goal achievement
- Responded to information requests from superiors, providing specific documentation
- Improved morale and management communication by creating employee recognition and rewards practices
- Supervised day-to-day workflow of employees to maximize productivity and maintain quality standards
- Directed operations staff by providing guidance, training, and support to meet company objectives
- Performed cost analysis for various projects to determine budget requirements
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels
GDI Services (Canada) LP
Resident Manager
02.2017 - 02.2018
Job overview
- Cultivated a positive work environment promoting teamwork
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
- Oversaw daily operations, optimizing efficiency and productivity
- Delegated work to staff, setting priorities and goals
- Fostered positive relationships with clients
- Coordinated with HR to recruit, train, and retain staff
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Facilitated employee development through coaching and mentoring programs
- Formed and sustained strategic relationships with clients
- Drove customer satisfaction by addressing concerns or feedback promptly
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties
GDI Services (Canada) LP
Project Coordinator
10.2014 - 10.2016
Job overview
- Assessed, monitored, and reported on work progression
- Coordinating with departments leads to identify and outline solutions to client-specified challenges
- Established and maintained quality performance metrics to meet objectives
- Collaborated with internal teams to develop project solutions resulting in on-time execution
- Created and maintained project documentation to drive transparency
- Assisted project manager in drafting schedules and related documentation
- Produced status reports for customers and senior management
- Managed portfolio of projects to drive on-time deliverables within scope and budget
- Prepared status reports to communicate progress to management teams
Education
Robetech Institute
Associate of Applied Science from Medical Laboratory Technician
01-2010
University Overview
Sacred Heart College
Bachelor of Science from Nursing
03.1991
University Overview
Maryhill Academy
High School Diploma
03.1987
University Overview
Skills
- Financial Management
- Customer Service
- Health and safety compliance
- Labor Relations
- P&L Management
- Customer Retention
- Employee Motivation
- Contract review and recommendations
- Project Management
- Project Leadership
- Outstanding communication skills
- Maintenance scheduling
- Forecasting
- Key performance indicators
Timeline
SENIOR REGIONAL OPERATIONS MANAGER
BGIS - SCS
11.2024 - Current
Operations Manager
GDI Services (Canada) LP
02.2018 - 11.2024
Resident Manager
GDI Services (Canada) LP
02.2017 - 02.2018
Project Coordinator
GDI Services (Canada) LP
10.2014 - 10.2016
Maryhill Academy
High School Diploma
Robetech Institute
Associate of Applied Science from Medical Laboratory Technician
Sacred Heart College
Bachelor of Science from Nursing
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