Nelsi Ajazi
Winnipeg,MB
Summary
Enthusiastic client services professional motivated to maintain customer satisfaction and contribute to company success. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
4
4
years of professional experience
Work History
Sales Associate
Tommy Hilfiger
Winnipeg, MB
04.2020 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Tracked sales performance metrics to identify trends in the market place.
Call Center Representative
3C Contact Services
Toronto, ON
05.2021 - 09.2022
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Skilled in using various software applications and programs including Microsoft Office and Microsoft Excel.
- Managed and coordinated multiple projects while ensuring timely completion.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Laboratory Assistant
Canadian Mennonite University
Winnipeg, MB
05.2020 - 07.2021
- Used data entry, database and word processing programs to track day-to-day activities.
- Maintained accurate records of laboratory test results and equipment calibration data.
- Performed laboratory tests including pH testing, specific gravity and moisture content measurements in accordance with established protocols.
- Worked independently or as part of a team depending on project requirements.
Education
Bachelor of Science - General Sciences
Canadian Mennonite University
Winnipeg, MBSkills
- Client Relationship Building
- Microsoft Software Proficiency
- Fluent in Italian, Albanian
- Flexible and Adaptable
Languages
Italian
Native/ Bilingual
Albanian
Native/ Bilingual
Affiliations
- Volunteering experience at the Misericordia Health Centre, Winnipeg, MB. Have been volunteering since September 2023, in the ophthalmology department and patient registration office. Experience with handling patient information, patient check-ins and costumer service.
References
References available upon request.
Timeline
Call Center Representative
3C Contact Services
05.2021 - 09.2022
Laboratory Assistant
Canadian Mennonite University
05.2020 - 07.2021
Sales Associate
Tommy Hilfiger
04.2020 - Current
Bachelor of Science - General Sciences
Canadian Mennonite University
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