Nelofer Erglis
Calgary,AB
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail and food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Receptionist
Sunridge Mazda
12.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Resolved customer problems and complaints.
BAKERS ASSISTANT
ITALIAN CENTRE SHOP
01.2021 - 01.2022
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Created appealing displays to showcase products in bakery.
- Help Bakers with production.
- Complied with health and safety codes to protect staff and customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Cleaned and maintained kitchen equipment and oven.
- Packaged finished products for sale.
- Managed display cases to verify freshness and attractiveness of products.
- Managed incoming and outgoing calls.
BAKERY PRODUCTION CLERK
SAVE ON FOODS
01.2020 - 01.2021
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
SALES ASSOCIATE
HUDSON'S BAY
01.2015 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
CUSTOMER SERVICE ASSOCIATE
LA MAISON SIMONS/EVE CAFÉ
01.2017 - 01.2019
- Created irresistible merchandise displays with strategic product placement that pulled customers into the store and maximized purchases
- Balanced the register and took orders to prepare drinks, beverages and food
- Maintained a high level of product knowledge, providing accurate information to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
CUSTOMER SERVICE ASSISTANT
NORTH HILLS HOME DEPOT
01.2012 - 01.2015
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Utilized problem-solving skills to address customer queries and complaints.
- Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
CREW MEMBER
BARLOW MCDONALD'S
01.2008 - 01.2011
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Diploma - Baking and Pastry Arts
SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY (SAIT)
Calgary, AB01.2021
High School Upgrading -
CHINOOK LEARNING SERVICES
Calgary, AB01.2015
Skills
- Excellent computer and microsoft office skills
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding customer service.
Certification
- Food Sanitation and Hygiene
- Alberta Food Safety Basics
Languages
English
Full Professional
Hindi
Full Professional
farsi
Native or Bilingual
Timeline
Receptionist
Sunridge Mazda
12.2024 - Current
BAKERS ASSISTANT
ITALIAN CENTRE SHOP
01.2021 - 01.2022
BAKERY PRODUCTION CLERK
SAVE ON FOODS
01.2020 - 01.2021
CUSTOMER SERVICE ASSOCIATE
LA MAISON SIMONS/EVE CAFÉ
01.2017 - 01.2019
SALES ASSOCIATE
HUDSON'S BAY
01.2015 - 01.2021
CUSTOMER SERVICE ASSISTANT
NORTH HILLS HOME DEPOT
01.2012 - 01.2015
CREW MEMBER
BARLOW MCDONALD'S
01.2008 - 01.2011
- Food Sanitation and Hygiene
- Alberta Food Safety Basics
Diploma - Baking and Pastry Arts
SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY (SAIT)
High School Upgrading -
CHINOOK LEARNING SERVICES
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