Summary
Overview
Work History
Education
Skills
Timeline
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NELMA MAGDAYAO

Leduc,AB

Summary

Aspiring barista and passionate in making coffee with a years customer experience in fast food industry. Friendly and outgoing member of staff with excellent interpersonal communication strengths. Capable of processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Focused and versatile professional with undeniable talents. Multi-tasker dedicated to customer service and engagement. Works great under pressure. Highly motivated with extensive customer service and sales experience.

Overview

9
9
years of professional experience

Work History

Customer Service Cashier

Mucho Burrito
10.2023 - 04.2024
  • Handled cash or credit transaction with customers
  • Refill hot and cold table
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Elevated customer loyalty by using strong verbal abilities to resolve customer problems
  • Maintained a clean and organize workspace, promoting a welcoming environment for customers
  • Balance cash register accurately at the end of shifts



Sanitation/Cleaner

Brookfield Global Integrated Solutions
03.2021 - 07.2023
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance
  • Confirm all cleaning tools and equipment were stored properly after use
  • Used time management and efficient cleaning methods to meet deadlines

Customer Service Cashier

Wendy's Restaurant
12.2016 - 03.2021
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Maintained a clean and organized workplace, promoting a welcoming environment for customers
  • Met customer service goals and exceed customer expectations
  • Balanced cash registers accurately at the end of shift, minimizing discrepancies and errors

Customer Service Cashier

McDonald's Fast Food Restaurant
05.2015 - 10.2016


  • Operated cash register for cash and credit card transactions
  • Demonstrate versatility by cross-training in various stations throughout the store when required
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement
  • Redeemed coupons to discount purchases
  • Work with floor team and managers to meet wide range of customer needs
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Learn duties for various positions and provide backup at key times


Education

BUSINESS ADMINISTRATION DIPLOMA - Business Administration

ABM College
Calgary Alberta, Canada
11.2022

Bachelor of Science - in Commerce

SAINT ANTHONY'S COLLEGE
San Jose, Antique, Philippines
03.2000

Skills

  • Customer Service Excellence
  • Effective Communication
  • Problem Solving in fast-paced environments
  • Time management for efficient service
  • Ability to work as a team
  • Cash handling precision
  • Ability to build relationships
  • Adaptability to changing work task
  • Upselling
  • Food preparation and safety

Timeline

Customer Service Cashier

Mucho Burrito
10.2023 - 04.2024

Sanitation/Cleaner

Brookfield Global Integrated Solutions
03.2021 - 07.2023

Customer Service Cashier

Wendy's Restaurant
12.2016 - 03.2021

Customer Service Cashier

McDonald's Fast Food Restaurant
05.2015 - 10.2016

BUSINESS ADMINISTRATION DIPLOMA - Business Administration

ABM College

Bachelor of Science - in Commerce

SAINT ANTHONY'S COLLEGE

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NELMA MAGDAYAO