Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nelly Jimenez-Rosas

Palm Springs

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Certified Sales Associate

Hertz
03.2023 - 12.2023
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Provided coverage option information to assist clients in protecting assets.
  • Promoted products and services using upselling and other sales strategies.
  • Exceeded corporate quotas for monthly policy sales.

Front Office Associate

Parker Palm Springs
09.2022 - 11.2023
  • Processed and prepared documents such as business forms and expense reports.
  • Reviewed guests feedback and made appropriate business adjustments to meet needs and address concerns.
  • Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
  • Directed phone inquiries, answered guests questions and scheduled appointments.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Customer Service Associate

Planet Fitness
06.2019 - 03.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Answered great amount of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Warehouse Associate

Amazon
10.2021 - 08.2022
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Senior Caregiver

Atria Senior Living
01.2021 - 07.2021
  • Assisted residents with daily living needs to maintain self-esteem and general wellness.
  • Maintained a clean, safe and well-organized environment for the residents.
  • Offered companionship and kindness.
  • Recorded status and duties completed in logbooks for management.
  • Monitored residents vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.

Education

Bachelor of Arts - Criminal Justice

California State University of San Bernardino
San Bernardino, CA
05.2024

Associate of Arts - Criminal Justice

College of The Desert
Palm Desert, CA
05.2021

High School Diploma -

Coachella Valley High School
Thermal, CA
05.2018

Skills

  • Computer proficiency
  • Bilingual and translation services
  • Microsoft Office, Google Docs and Excel trained
  • Communication skills
  • Building trust and loyalty
  • Policy and procedure adherence
  • Data Confidentiality
  • Calm and professional under pressure
  • Punctual
  • Analytical thinker

Languages

Spanish
English

Timeline

Certified Sales Associate

Hertz
03.2023 - 12.2023

Front Office Associate

Parker Palm Springs
09.2022 - 11.2023

Warehouse Associate

Amazon
10.2021 - 08.2022

Senior Caregiver

Atria Senior Living
01.2021 - 07.2021

Customer Service Associate

Planet Fitness
06.2019 - 03.2023

Bachelor of Arts - Criminal Justice

California State University of San Bernardino

Associate of Arts - Criminal Justice

College of The Desert

High School Diploma -

Coachella Valley High School

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Nelly Jimenez-Rosas