Nelly Tito
Kasarani,Nairobi
Summary
Diligent Housekeeper with solid background in managing housekeeping operations. Adept at leading teams to maintain high standards of cleanliness and organization. Demonstrated ability to train staff and ensure compliance with safety protocols.
Personable and dedicated with knack for creating clean, organized, and welcoming environment. Possesses understanding of sanitation standards and effective cleaning techniques, coupled with strong team management and scheduling skills. Committed to delivering high level of cleanliness and enhancing guest satisfaction.
Overview
11
11
years of professional experience
Work History
Housekeeper Supervisor
Nganayio Dispensary
01.2021 - 12.2023
- Inspect patients' rooms, lobbies, offices, waiting areas, and procedure rooms to ensure that standards of cleanliness are upheld
- Oversee the work of housekeeping staff to ensure that they are working according to standards
- Provide instructions for mixing and using sanitization and cleaning agents in a safe manner
- Keep inventory checks, ensuring that low stock situations are rectified immediately
- Create and maintain effective liaison with vendors and suppliers to ensure timely and accurate delivery of supplies and equipment
- Ascertain that all cleaning and sanitizing equipment is properly maintained and repaired regularly
- Interview, hire, and train housekeeping staff, ensuring that their ongoing training needs are constantly met
- Determine the need for housekeeping staff daily, and ensure that this requirement is filled
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
Housekeeper
Olomismis Health Care
01.2019 - 08.2020
- Cleaned surfaces such as floors and counters by performing sweeping, mopping, and wiping activities
- Mixed appropriate amounts of cleaning agents and disinfectants by following safety rules and protocols
- Ascertained that all rooms and bathrooms are properly cleaned and sanitized as per schedule
- Collected linen from patients' rooms and delivered fresh sheets and towels
- Dusted and polished hospital furniture, ensuring that repair needs are communicated to the manager
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Receptionist
Mara Serena
01.2013 - 01.2015
- Meeting and greeting clients
- Booking hotel rooms and reservations for guest
- Preparing meeting and training rooms
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Diploma - Hospitality Management
Nairobi Aviation College
11-2010
Kenya Certificate of Secondary Education -
St Catherine Nthagaiya Girls Secondary School
12.2005
Skills
- Housekeeping
- Health and safety
- Motivational skills
- Strong leadership
Additionalinformation - Currentlocation
Fredericton, New Brunswick, 10/2020, 12/2023
Skills
Languages
English
Full Professional
Timeline
Housekeeper Supervisor
Nganayio Dispensary
01.2021 - 12.2023
Housekeeper
Olomismis Health Care
01.2019 - 08.2020
Receptionist
Mara Serena
01.2013 - 01.2015
Kenya Certificate of Secondary Education -
St Catherine Nthagaiya Girls Secondary School
Diploma - Hospitality Management
Nairobi Aviation College
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