NELLY NUNEZ
West Covina
Summary
Dynamic retail professional with compelling leadership skills and a proven track record. Expert in employee training and operations management, driving exceptional customer service and team performance. Proficient in cash handling and compliance, ensuring a safe and efficient store environment. Committed to achieving goals and enhancing brand reputation.
Overview
24
24
years of professional experience
Work History
Assistant Sales Manager
SUPERIOR GROCERS
South El Monte
10.2020 - Current
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Store Manager
99 CENTS ONLY STORES
Rowland Heights
08.2014 - 10.2020
- Contributed to merchandising ideas at team sale meetings.
- Trained all new managers on store procedures and policies.
- Completed weekly schedules according to payroll policies.
- Opened a new store location and assisted in recruiting and training new staff.
- Performed assigned projects and completed checklists in an efficient and accurate manner.
- Assigned tasks to staff according to shift needs, personal strengths and specialized training.
- Trained staff to deliver outstanding customer service.
- Worked closely with the district manager to formulate and build the store brand.
Assistant Store Manager
KV MART CO
Baldwin Park
06.2001 - 08.2014
- Handled bookkeeping and scan coordination responsibilities.
- Certified in food safety protocols.
- Forklift license.
- Experienced with DAX System.
- ISS 45.
- Receiving.
- Courtesy Booth Services.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Coordinated with vendors to secure product availability at competitive prices.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
Some College (No Degree) - Microsoft Programs
Mt San Antonio College
Walnut, CA05-2025
High School Diploma -
Freidman High School
Los Angeles, CA08-1989
Skills
- Microsoft Excel
- Compelling leadership skills
- Customer service
- Employee training
- Goals and performance
- Operations
- Staff management
- Inventory management
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Assistant Sales Manager
SUPERIOR GROCERS
10.2020 - Current
Store Manager
99 CENTS ONLY STORES
08.2014 - 10.2020
Assistant Store Manager
KV MART CO
06.2001 - 08.2014
Some College (No Degree) - Microsoft Programs
Mt San Antonio College
High School Diploma -
Freidman High School
Similar Profiles
Marlene QuinteroMarlene Quintero
Cashier at Superior GrocersCashier at Superior Grocers
Fernando CamposFernando Campos
Grocery Clerk at Superior GrocersGrocery Clerk at Superior Grocers
Stefany FitoriaStefany Fitoria
Sales Manager at Superior GrocersSales Manager at Superior Grocers
Diego NietoDiego Nieto
Produce Clerk at Superior GrocersProduce Clerk at Superior Grocers
Edward MoraEdward Mora
Appointment Setter at Century 21Appointment Setter at Century 21