Summary
Overview
Work History
Education
Skills
Timeline
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Nelly Munaku

Toronto,ON

Summary

Dynamic professional with a strong background at GFL Environmental focused on enhancing customer service and productivity. Proficient in CRM and Microsoft Office, with a talent for building client relationships and leading teams to collaborate effectively. Committed to ensuring efficient operations and high customer satisfaction in sales and logistics environments.

Overview

7
7
years of professional experience

Work History

Sales Consultant

GFL Environmental
Mississauga, Ontario
05.2022 - Current
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Fostered long-term client relationships by delivering personalized service that not only resolved immediate concerns, but also resulted in an average of 10 repeat customers monthly.
  • Overseeing scheduling and task assignments for a team of three or more customer representatives. Ensuring smooth workflow, accountability, and balanced workloads to meet daily service goals.
  • Demonstrated expertise in evaluating complex issues, implementing data-driven solutions, and collaborating with cross-functional teams to enhance productivity and resolve organizational challenges.

Inventory Control Specialist

Brandt Meats
Toronto, Ontario
01.2021 - 01.2022
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Managed weekly cycle counts to ensure accurate inventory levels are maintained.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Inspected and moved products to designated areas in warehouse.

Sales Associate

Canada's Wonderland
Vaughan, Ontario
01.2018 - 09.2019
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Collected payments and provided accurate change.
  • Maintained records related to sales for store management.
  • Adapted sales strategies based on customer interactions and feedback to improve results.

Education

Bachelor of Arts - Business Administration And Management

Yorkville University
Toronto, ON
09-2028

High School Diploma -

Father Henry Carr Catholic Secondary School
Toronto, ON
06-2019

Skills

  • JHSC -Joint Health & Safety Committee
  • OMS- Billing and order entry system
  • Great Plains Dynamics - internal work order system
  • Microsoft Office, ie Excel and Word
  • CRM - Customer Relationship Management - Billing and Customer Communications
  • Lead hand- Supervised a team of 3, ensuring smooth operations and maintaining productivity and quality standards

Timeline

Sales Consultant

GFL Environmental
05.2022 - Current

Inventory Control Specialist

Brandt Meats
01.2021 - 01.2022

Sales Associate

Canada's Wonderland
01.2018 - 09.2019

Bachelor of Arts - Business Administration And Management

Yorkville University

High School Diploma -

Father Henry Carr Catholic Secondary School

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Nelly Munaku