Nelly Mponge
Gatineau,Quebec
Summary
Approachable Social Service Worker with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with a proven track record in developing successful relationships with participants.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Residential Counselor
Tamir Foundation
10.2018 - Current
- Enhance residents'' quality of life by implementing individualized care plans and providing emotional support.
- Reduce behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Collaborate with a multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Promote independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Maintain confidentiality of participants at all times.
- Observe and document the participant's behavior.
- Monitor participants' overall health and well-being and further note and communicate any significant changes.
- Assist with health care such as taking body temperature, and blood pressure, and assist with CPAP installation.
- Maintain safe and supportive residential environments for at-risk individuals, contributing to their overall well-being.
- Managed crises effectively, ensuring the safety of all residents while adhering to established protocols.
- Develop strong rapport with residents through empathetic listening and compassionate communication strategies.
- Document resident interactions thoroughly, maintaining accurate records for case management purposes.
- Guide new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
- Participate in ongoing professional development opportunities to stay current on best practices within the field of residential counseling, enhancing overall effectiveness in the role.
- Assist residents in achieving personal goals by facilitating access to community resources and services.
- Conduct regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Accompany residents to appointments.
Direct Support Professional
Christian Horizons
03.2018 - 04.2022
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client's unique needs.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Addressed emergencies calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted disabled clients to support their independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Maintained a clean, safe, and well-organized client environment.
- Transported clients to medical and dental appointments to provide support.
- Supervised daily activities and assisted other staff.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming.
Administrative Assistant
Cameroon High Commission
10.2015 - 02.2016
- Scheduled appointments for visa and passport renewal.
- Received and treated visa application files.
- Received and sent correspondences by email and post.
- Answered calls from clients/applicants.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
VOXDATA Solutions
08.2011 - 12.2014
- Received inbound calls from RBC clients for credit card activation.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and French languages.
- Sold credit card insurance to clients.
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Education
College Diploma - Social Service Worker
Algonquin College
Ottawa, ON07.2018
Master of Science - Social And Cultural Anthropology
Katholieke Universiteit Leuven
Leuven, Belgium.08.2011
Bachelor of Science - Sociology/Anthropology / Women/gender Studies.
University of Buea
Buea, Cameroon.07.2005
Skills
- Empathy and Compassion
- Active Listening
- Professionalism and Ethics
- Stress Management
- Team Collaboration
- Problem-Solving
- Crisis Intervention
- Effective Communication
- Critical Thinking
- Time Management
- Bilingual (French and English)
- Basic computer knowledge
Accomplishments
Honors in Social Service Worker Diploma.
Languages
English
Native or Bilingual
French
Full Professional
Certification
Valid Nonviolent Crisis Intervention Training
Valid driver's license and access to a reliable vehicle
Timeline
Residential Counselor
Tamir Foundation
10.2018 - Current
Direct Support Professional
Christian Horizons
03.2018 - 04.2022
Administrative Assistant
Cameroon High Commission
10.2015 - 02.2016
Customer Service Representative
VOXDATA Solutions
08.2011 - 12.2014
College Diploma - Social Service Worker
Algonquin College
Master of Science - Social And Cultural Anthropology
Katholieke Universiteit Leuven
Bachelor of Science - Sociology/Anthropology / Women/gender Studies.
University of Buea
Valid Nonviolent Crisis Intervention Training
Valid driver's license and access to a reliable vehicle
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