Nelly Jacobo
Lynwood
Summary
Dynamic and customer-focused professional with extensive experience at Total by Verizon, excelling in cash handling and customer service excellence. Proven ability to build rapport, enhance customer loyalty, and drive sales through effective communication and teamwork. Recognized for maintaining accuracy in transactions and fostering a welcoming store environment.
Overview
2
2
years of professional experience
Work History
Cashier
El Asadero
08.2025 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Churrito Loco
10.2024 - 06.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
Total by Verizon
08.2023 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
Intern
Watts Labor Community Action Committee
08.2023 - 06.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
High School Diploma -
Cindy And Bill Simon Tech High School
Los Angeles, CA06-2023
No Degree - Nursing
Cal State Dominguez
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Cash register operation
- Order taking
- Professionalism and courtesy
- Product restocking
- Payment processing
- Product knowledge
- Refunds and exchanges
- POS system operations
- Daily reporting
- Retail merchandising
- Sales expertise
- Multitasking and organization
- Clear communication
- Sales transactions
- Promotions and discounts
- Receipt handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
El Asadero
08.2025 - Current
Cashier
Churrito Loco
10.2024 - 06.2025
Sales Associate
Total by Verizon
08.2023 - 10.2024
Intern
Watts Labor Community Action Committee
08.2023 - 06.2024
High School Diploma -
Cindy And Bill Simon Tech High School
No Degree - Nursing
Cal State Dominguez