Nelly Ghiassi
Toronto,ON
Summary
Energetic Sales Associate/ Customer Service Representative with over 5 years’ experience in sales looking for position with
reputable organization,highly trained and dependable cashier/salesperson with a strong customer service and sales record. Adept at performing customer follow-up services and inspections as required on a case-by-case basis.
Overview
6
6
years of professional experience
1
1
Certification
2
2
Languages
Work History
Cashier
Longos
08.2023 - Current
- Running for items such as, merchandise, boxes, register supplies and items numbers as requested by cashiers to keep lines moving smoothly.
- Maintaining cleanliness of register area and general front end area.
- Addressing customer questions and concerns with professionalism and
courtesy. - Operating cash register and accurately processed payments, returns, and exchanges.
- Demonstrating excellent customer service skills while interacting with
customers in a friendly manner. - Assisting customers with locating items throughout the store when needed.
Supervisor
Dino No-frills
06.2022 - 07.2023
- Trained new employees on company policies, procedures and work ethics.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Motivated employees to reach highest professional potential.
- Resolved conflicts between team members and departments.
- Answered customers questions and made product recommendations according to needs.
- Initiated creative solutions to resolve customer complaints and issues.
Cashier
Dino No-frills
05.2020 - 07.2023
- Scanned groceries and ensured proper price scanning.
- Answered customers' questions, and provided information on procedures.
- Accepted payments and distributing change when necessary.
- Assisted in weekly sales promotion price changes.
- Handled cash, credit, and debit card payments, as well as issued receipts and changes.
- Operated cash register and accurately processed payments, returns, and
exchanges.
Retail Sales Third Key Holder
Clairs
01.2018 - 05.2021
- Handled cash, credit, and debit card payments, as well as issued receipts and changes.
- Operated cash register and accurately processed payments, returns, and
exchanges - Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Managed store security needs as requirements.
- Answered questions and resolved concerns
- Ear piercing
- Demonstrating Claire's products.
Education
Certificate - English As A Second Language
George Brown College
Toronto, ON 05.2001 -
Bachelor of Arts -
Ferdows UUniversity
Iran,Mashhad 05.2001 -
Skills
ID Verification
Loyalty Program Promotion
Problem Solving Abilities
Promotions and Discounts Understanding
Customer Service Excellence
Product Recommendations
Time Management
Staff Training
Cash Register Operation
Returns processing
Certification
Smart serve
Timeline
Cashier
Longos
08.2023 - Current
Supervisor
Dino No-frills
06.2022 - 07.2023
Cashier
Dino No-frills
05.2020 - 07.2023
Retail Sales Third Key Holder
Clairs
01.2018 - 05.2021
Certificate - English As A Second Language
George Brown College
05.2001 -
Bachelor of Arts -
Ferdows UUniversity
05.2001 -