Summary
Overview
Work History
Skills
References
Timeline
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Nelly Baugh

Manteca

Summary

Dynamic HFC Supervisor at Comcast with a proven ability to enhance operational efficiency and optimize team performance. Expertise in Microsoft 365, coupled with a strong focus on coaching staff, has led to the successful improvement of key performance metrics. Demonstrated success in ensuring prompt resolution of network issues while cultivating a collaborative and productive work environment. Career goals include further advancing leadership skills to drive organizational growth.

Overview

27
27
years of professional experience

Work History

HFC Supervisor

Comcast
Pittsburg
06.2023 - Current
  • Implemented new operational procedures, increasing efficiency.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Directed and supervised a team of 13 employees in daily operations.
  • Conduct weekly 1-on-1s, regular quarterly check-ins, and yearly performance reviews.
  • I consistently met or exceeded my monthly responsibilities of QC's and customer call-backs.
  • Collaborate with the supervisor team on goals, processes, and support for the HFC Desk
  • Identify opportunities within my direct reports for professional development and leadership skills, driving their own results and growth

HFC Tech 2

Comcast
Pittsburg
07.1998 - 06.2023
  • 24x7 Network Operations Center - responsible for monitoring, repairing, and maintaining Comcast's network infrastructure.
  • Significant improvements in key operational metrics have been made, leading to reduced times in identifying and resolving network issues.
  • Provide field escalation support and immediate technical support on all West Division Network Technicians, Supervisors, Headends, and most internal Departments.
  • Communicate with cross-functional groups about upcoming changes and outages impacting conditions to keep them in the loop about potential service interruptions.
  • Correlate and isolate potential service-impacting issues and work with the NOC, engineers, and technical operations to repair them promptly.
  • Dispatched network technicians in a high-paced environment while working with multiple tools: Watchtower, Scout, TTS, Pathtrak, Power Supply Notebook, and ACSR. Grafana, Facility Search offers technical assistance to internal and field personnel, hosting conference bridges for SMs or fiber cuts.

Skills

  • Microsoft 365 Apps and Products
  • Scout
  • Node Timeline
  • HFC Dashboard
  • Staff development
  • Coaching and mentoring
  • Processes and procedures
  • Grafana
  • US performance
  • National Watchtower (NWT)
  • Equilibrium
  • Verbal and written communication
  • Goal-oriented
  • Problem solving

References

References available upon request.

Timeline

HFC Supervisor

Comcast
06.2023 - Current

HFC Tech 2

Comcast
07.1998 - 06.2023

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Nelly Baugh