Nelly Bartoszcze
Burnaby,BC
Summary
Dynamic hospitality professional with experience at Fairmont Pacific Rim, excelling in customer service and effective multitasking. Recognized for enhancing guest experiences through attentive service and strong communication skills. Proven ability to train staff and maintain high service standards, ensuring a welcoming atmosphere for all patrons.
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Overview
4
4
years of professional experience
Work History
Hostess
Fairmont Pacific Rim
Vancouver
05.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Server
Me N Ed’s
Burnaby
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor Of Business Administration - Finance
Douglas College
New Westminster, NoneSkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Hospitality service expertise
- Emailing
Languages
English
Native or Bilingual
French
Professional Working
Polish
Elementary
Timeline
Hostess
Fairmont Pacific Rim
05.2024 - Current
Server
Me N Ed’s
09.2021 - Current
Bachelor Of Business Administration - Finance
Douglas College