Nelliyah Edwards
Toronto,ON
Summary
Dedicated Personal Support Worker with proven expertise in dementia care and emotional support, honed at Amica and other notable healthcare settings. Excelled in providing compassionate care, enhancing patient well-being, and maintaining privacy. Achieved significant improvements in patient independence and satisfaction through innovative care strategies and effective communication.
Overview
6
6
years of professional experience
Work History
Personal Support Worker
AlwayssCorporation
Mississauga, ON
10.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Personal Support Worker
Amica
Oakville, ON
07.2023 - 11.2023
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
Customer Service Cashier
Walmart
Milton
12.2018 - 12.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
St. Francis Xavier
Milton, ONPersonal Support Worker - Health Care
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None07.2023
Skills
- Mobility assistance
- Dementia care
- Personal hygiene assistance
- Emotional support
- Patient care
- Privacy and confidentiality
- Compassionate care
Languages
English
Professional Working
Timeline
Personal Support Worker
AlwayssCorporation
10.2023 - Current
Personal Support Worker
Amica
07.2023 - 11.2023
Customer Service Cashier
Walmart
12.2018 - 12.2021
St. Francis Xavier
Personal Support Worker - Health Care
Conestoga College Institute of Technology And Advanced Learning