Summary
Overview
Work History
Education
Skills
Timeline
Generic

LLaneli Gaitan

Victorville

Summary

Results-oriented Inside-Sales/Sales Support professional with a track record of successfully selling cleaning supplies to janitorial customers. Demonstrated ability to provide excellent customer service and answer product-related inquiries. Proficient in managing inventory, processing orders, and maintaining active accounts. Bilingual in English and Spanish, with exceptional telephone techniques and a strong work ethic.

Overview

20
20
years of professional experience

Work History

Inside-Sales / Sales Support

Maintex
02.2022 - Current
  • - Sell cleaning supplies to janitorial customers and answer product-related questions.
  • - Provide price quotes via email and phone.
  • - Check product inventory and process orders through SX system.
  • - Assist customers with order inquiries and maintain active accounts.
  • - Revive inactive accounts and encourage future orders.

Classified Sales Assistant / Legal Coordinator

Media News Group
12.2012 - 01.2022
  • - Assist classified sales reps with order entry in Adbooker.
  • - Input digital orders in Quick Base and submit layouts for proofing.
  • - Book ads for automotive, real estate, and business directories.
  • - Manage billing for rate holders and process weekly automotive and real estate ads.
  • - Process legal ads for publication in the San Gabriel Tribune.

Customer Service / Personal Assistant

Lulu's Insurance
09.2009 - 10.2012
  • - Assisted customers with insurance payments and policy questions.
  • - Prepared taxes for clients and answered phones.
  • - Acted as personal assistant to a paralegal, preparing court documents.

Receptionist / Loan Analyst

People's Real Estate
03.2006 - 08.2009
  • - Performed clerical duties including typing correspondence and reports.
  • - Managed incoming/outgoing mail and phone calls.
  • - Operated office equipment including computers, fax, and copiers.

Education

High School -

El Monte High School
El Monte, CA
01.2006

Skills

  • - Bilingual English/Spanish
  • - Excellent Telephone Techniques
  • - Customer Service
  • - Dependable and Hardworking
  • - Computer Literate, Type 40 WPM
  • - Data Entry & Modern Office Procedures
  • - Incoming and Outgoing Correspondence
  • - Filing & Order Entry
  • - Deadline Management
  • - Billing and Credit Problem Resolution
  • - Proactive Account Maintenance and Order Planning
  • - Inside-Sales Administrative Support Functions
  • - Main Back-Up Operator
  • - Ability to Quickly Absorb and Retain New Procedures

Timeline

Inside-Sales / Sales Support

Maintex
02.2022 - Current

Classified Sales Assistant / Legal Coordinator

Media News Group
12.2012 - 01.2022

Customer Service / Personal Assistant

Lulu's Insurance
09.2009 - 10.2012

Receptionist / Loan Analyst

People's Real Estate
03.2006 - 08.2009

High School -

El Monte High School

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LLaneli Gaitan