Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nelli Snaith Hernandez

Edmonton

Summary

Dynamic and organized volunteer with a proven track record at the Edmonton Folk Music Festival, excelling in customer service. Recognized for enhancing guest experiences through effective teamwork and attention to detail. Proficient in Google Suite and fluent in French and Spanish, ensuring clear communication and operational efficiency.

Professional, experienced, and ready to contribute in volunteer capacity. Skilled in team collaboration, adaptable to changing needs, and focused on achieving impactful results. Strong communication, organizational, and interpersonal skills, ensuring reliable support and effective teamwork.

Overview

6
6
years of professional experience

Work History

Volunteer

Edmonton Folk Music Festival (Dessert Crew)
08.2024 - 08.2025
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Ensured on-time meal service by effectively coordinating tasks with other volunteers during high-volume periods.
  • Upheld a safe working environment by adhering to established safety protocols and reporting any hazards or incidents promptly.
  • Maintained a clean and sanitized workspace, following strict hygiene guidelines to ensure food safety.

Volunteer (Ticket Seller)

Taste of Edmonton
07.2024 - 07.2025
  • Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
  • Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
  • Maximized revenue by upselling additional services or promotional packages when appropriate.
  • Maintained up-to-date knowledge of venue policies, procedures, and upcoming events to provide informed recommendations to customers.

Pet Sitter

01.2020 - 2025
  • Prepared food and water following instructions from pet owners.
  • Exercised animals regularly with walks and rigorous play activities.
  • Communicated professionally with pet owners via phone, email, and text.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.

Education

High School Diploma -

J.H. Picard
Edmonton, AB
06-2025

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Attention to detail
  • Adaptability and dependability
  • Customer service
  • Foreign language proficiency
  • French expertise
  • Spanish expertise
  • Google suite proficiency

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working

Timeline

Volunteer

Edmonton Folk Music Festival (Dessert Crew)
08.2024 - 08.2025

Volunteer (Ticket Seller)

Taste of Edmonton
07.2024 - 07.2025

Pet Sitter

01.2020 - 2025

High School Diploma -

J.H. Picard
Nelli Snaith Hernandez