Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nelli Manukyan

Van Nuys

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Patient Care Coordinator

Adventist Health Glendale
Glendale
03.2024 - Current
  • Coordinated patient appointments and managed scheduling to ensure timely care.
  • Communicated with healthcare providers to relay patient information effectively.
  • Educated patients on treatment plans and follow-up procedures clearly.
  • Assisted patients with insurance verification and financial inquiries promptly.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Coordinated patient referrals to specialists and other healthcare services.

Relationship Banker

Bank of America
Sherman Oaks
10.2022 - 03.2024
  • Assisted clients with account openings and service inquiries.
  • Educated customers on banking products and services available.
  • Built long-term relationships with customers by providing personalized service and support.
  • Educated clients about various banking products available at the institution.
  • Complied with security procedures and protocols when opening and closing bank vault.
  • Advised clients on investment options based on their individual needs and risk tolerance levels.

Education

Bachelor of Science - Public Health

California State University, Northridge
Long Beach, CA
05-2023

Skills

  • Patient scheduling
  • Patient education
  • Insurance verification
  • Customer relationship management
  • Time management
  • HIPAA protocol adherence
  • Relationship building
  • Patient assessment
  • Patient documentation
  • Administrative supervision
  • Patient relations

Languages

English
Native/ Bilingual
Russian
Native/ Bilingual
Armenian
Professional

Timeline

Patient Care Coordinator

Adventist Health Glendale
03.2024 - Current

Relationship Banker

Bank of America
10.2022 - 03.2024

Bachelor of Science - Public Health

California State University, Northridge
Nelli Manukyan