Nelli Manukyan
Van Nuys
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Adventist Health Glendale
Glendale
03.2024 - Current
- Coordinated patient appointments and managed scheduling to ensure timely care.
- Communicated with healthcare providers to relay patient information effectively.
- Educated patients on treatment plans and follow-up procedures clearly.
- Assisted patients with insurance verification and financial inquiries promptly.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Coordinated patient referrals to specialists and other healthcare services.
Relationship Banker
Bank of America
Sherman Oaks
10.2022 - 03.2024
- Assisted clients with account openings and service inquiries.
- Educated customers on banking products and services available.
- Built long-term relationships with customers by providing personalized service and support.
- Educated clients about various banking products available at the institution.
- Complied with security procedures and protocols when opening and closing bank vault.
- Advised clients on investment options based on their individual needs and risk tolerance levels.
Education
Bachelor of Science - Public Health
California State University, Northridge
Long Beach, CA05-2023
Skills
- Patient scheduling
- Patient education
- Insurance verification
- Customer relationship management
- Time management
- HIPAA protocol adherence
- Relationship building
- Patient assessment
- Patient documentation
- Administrative supervision
- Patient relations
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Armenian
Professional
Timeline
Patient Care Coordinator
Adventist Health Glendale
03.2024 - Current
Relationship Banker
Bank of America
10.2022 - 03.2024
Bachelor of Science - Public Health
California State University, Northridge