Nella Fanus
Castries
Summary
Dynamic Food and Beverage Team Leader at Glamity, skilled in enhancing customer satisfaction and operational efficiency. Proven track record in training staff on food safety compliance and developing inventory processes, resulting in reduced waste. Strong problem-solving abilities and a commitment to teamwork drive success in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Food and Beverage Team Leader
Glamity
10.2023 - Current
- Led daily operations to ensure exceptional service standards and customer satisfaction.
- Managed team schedules, optimizing workflow and resource allocation for peak efficiency.
- Trained new staff on food safety protocols and operational procedures to maintain compliance.
- Developed inventory management processes, reducing waste and improving stock accuracy.
- Resolved customer inquiries and complaints promptly, fostering positive dining experiences.
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Monitored financial performance indicators to identify areas for improvement or potential growth opportunities in the business strategy.
Call Center Representative
KM2 Solutions
09.2023 - 10.2023
- Utilized call center software to log interactions and track customer requests.
- Collaborated with team members to resolve complex issues efficiently.
- Learned company protocols and procedures for effective service delivery.
- Handled high call volumes while maintaining professionalism and composure.
- Provided feedback on common customer concerns to enhance service quality.
Education
High School Diploma -
Entrepôt Secondary School
Entrepôt Skills
- Sanitation standards
- Food presentation
- Food safety compliance
- Allergen awareness
- Sales growth
- Menu development
- Promotions and marketing
- Food and beverage operations
- Table management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Languages
English
Full Professional
Timeline
Food and Beverage Team Leader
Glamity
10.2023 - Current
Call Center Representative
KM2 Solutions
09.2023 - 10.2023
High School Diploma -
Entrepôt Secondary School
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