Nella Al Moutaouakil
Hamilton,ON
Summary
More than 5 years of sales, operation management and marketing experience, adept at fostering strong partnerships with major corporations while proficiently delivering B2B and B2C services. Proven track record in leading sales strategies that result in significant revenue generation. Experience in the negotiation of contracts valued over $5M stands out, strong analytical mind. Customer-first approach Specialist, and an eagerness to contribute to transformative projects. 3 years experience of account management in different fields. Fluent in English, French, and Arabic, facilitating effective communication and collaboration in diverse multicultural environments.
Overview
3
3
years of professional experience
Work History
Sales Manager - Road transport
01.2023
- Build and maintain strong relationships with existing clients, serving as the primary point of contact for all communication, inquiries, and requests, Understand clients needs, objectives, and challenges by conducting thorough assessments and gathering relevant information
- Develop tailored solutions and proposals to address clients specific requirements, ensuring alignment with their goals and objectives, Identify opportunities to upsell or cross-sell additional products or services to existing clients, maximizing revenue potential
- Collaborate with internal teams to develop and implement strategic plans and initiatives to meet client needs and achieve sales targets,Monitor and analyze account performance, track key metrics, and provide regular reports to clients and internal stakeholders
- Address client concerns or issues promptly and effectively, ensuring timely resolution and maintaining high levels of client satisfaction, Stay updated on industry trends, market dynamics
- Keep accurate records of client interactions, sales activities, and account information using CRM software or other designated tools, and prepare reports as needed
- Gather feedback from clients on products, services, and overall satisfaction, and relay this information to internal teams for continuous improvement.
Régional manager - JR company
01.2019
- Develop and maintain strong relationships with key commercial clients, understanding their business objectives, needs, and challenges
- Serve as the main point of contact for client inquiries, requests, and issues, providing exceptional customer service and support, and ensuring high levels of client satisfaction
- Collaborate with internal teams, including sales, marketing, and product development, to develop customized solutions and proposals to meet client needs and objectives
- Conduct regular account reviews and performance assessments, tracking key metrics and KPIs to measure progress and identify areas for improvement, and provide reports to senior management
- Stay updated on industry trends, market dynamics, and competitor activities to inform strategic decision-making and maintain a competitive edge, providing insights and recommendations to clients and internal stakeholders
- Participate in client meetings, presentations, and negotiations, representing the company professionally and effectively, and prepare proposals, contracts, and other sales-related documents as needed
- Provide leadership, guidance, and mentorship to junior account management team members, fostering a collaborative and high-performance work environment, and supporting their professional development
- Collaborate with other internal teams.
Operation and sales manager - Gosselin photo and video
01.2021 - 01.2023
- Developing and implementing sales processes for sales teams, specialists and other representatives
- Researching and analyzing data to create sales forecasts
- Collaborating with other departments and upper management to identify business goals
- Recruiting, hiring and training sales representatives
- Identifying customers and sales opportunities by analyzing sales data and consumer trends
- Creating and managing automation tools to increase sales process efficiency
- Implementing and manage CRM tools to maximize opportunities and customer relationships.
Logistic manager - Home depot
01.2020 - 01.2021
- Collect and compile data from various sources such as transportation systems, GPS devices, and transaction records
- Clean and preprocess data to ensure accuracy and reliability
- Analyze transportation data to identify trends, patterns, and correlations that can provide insights into operational efficiency, route optimization, and customer behavior
- Monitor key performance indicators (KPIs) related to transportation operations, such as on-time performance, fuel consumption, vehicle utilization, and maintenance costs
- Develop predictive models to forecast demand, anticipate traffic patterns, and optimize scheduling and resource allocation for vehicles and routes
- Utilize geographic information systems (GIS) and spatial analysis techniques to analyze transportation networks, map routes, and identify areas for improvement
- Create reports, dashboards, and visualizations to communicate findings and insights to stakeholders, including management, operations teams, and clients
- Ensure the quality and integrity of transportation data by implementing data validation processes, error detection mechanisms, and data governance policies
- Identify opportunities for process improvement and efficiency gains based on data analysis findings, and collaborate with stakeholders to implement solutions
- Ensure compliance with regulatory requirements and industry standards related to data privacy, security, and reporting for transportation operations
- Collaborate with other teams within the organization, such as operations, logistics, and IT, to integrate data analysis insights into decision-making processes and business strategies.
Education
Fundamentals of digital marketing -
Coursera Google
01.2023
Business developpement -
Coursera Google
01.2023
Degree in Business Administration and management -
La Cité
01.2022
Skills
- Team Leadership
- Sales Strategy Development, Client Relationship Management and negociation
- Market Analysis and Strategic Planning
- Advanced Microsoft knowledge
- Problem-Solving
- Account management B2B and B2C
- Advanced knoweldge of salesforce and CRM software
- Advanced marketing skills
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Volunteer Experience
Social Media Manager, Women of Wisdom Association, 2018, 2021, Manage the Facebook page., Community management., Write articles., Photography and video shooting., Video editing., Organize charitable works., Meet with individuals on exploratory visits to Morocco as part of the strategic immigration initiative.
Timeline
Sales Manager - Road transport
01.2023
Operation and sales manager - Gosselin photo and video
01.2021 - 01.2023
Logistic manager - Home depot
01.2020 - 01.2021
Régional manager - JR company
01.2019
Fundamentals of digital marketing -
Coursera Google
Business developpement -
Coursera Google
Degree in Business Administration and management -
La Cité
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