NELITA QUION
San Francisco
Summary
Dedicated professional with over 20 years in retail and customer service. Proven expertise in enhancing customer satisfaction and improving operational processes while maintaining safety and quality standards in fast-paced environments.
Overview
46
46
years of professional experience
Work History
Caretaker - IHSS
San Francisco Human Service Agency
11.2024 - 04.2026
- Supported clients in daily living activities and personal care to enhance independence and quality of life.
- Maintained a clean and safe environment for clients.
- Coordinated transportation for medical appointments and community activities to ensure clients' access to essential services.
- Communicated regularly with healthcare professionals regarding client needs.
- Responded promptly to emergency situations to safeguard client well-being and ensure safety.
Supervisor
Dennis Uniforms
San Francisco
08.1998 - 10.2024
- Evaluated and trained new team members to ensure effective onboarding and team integration.
- Assisted customers with inquiries, issues, and complaints in person and via telephone, enhancing customer satisfaction.
- Handled retail staff job function and reconciled registers
- Manage online orders
- Conducted inventory checks to ensure optimal stock levels and support seamless operations.
- Maintain store cleanliness
Quality Control Inspector
Jessica McClintock
San Francisco
01.1980 - 02.1992
- Inspected finished products for quality and compliance with established standards.
- Inspected quality of incoming and outgoing merchandise to ensure compliance with standards.
- Performed detailed assessments of materials for defects and inconsistencies.
- Documented inspection results accurately for review and reporting purposes.
- Coordinated receipt of shipments from suppliers to maintain accurate inventory levels.
Education
High School Diploma -
Cavite National High School
Some College -
Perpetual Help College of Rizal
Skills
- Detail-oriented
- Problem-solving
- Leadership
- Organized and efficient
- 20Years of Customer Service
- Problem solving
- Customer relationship management
- Safety awareness
Timeline
Caretaker - IHSS
San Francisco Human Service Agency
11.2024 - 04.2026
Supervisor
Dennis Uniforms
08.1998 - 10.2024
Quality Control Inspector
Jessica McClintock
01.1980 - 02.1992
High School Diploma -
Cavite National High School
Some College -
Perpetual Help College of Rizal