Nelissa Pena

• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers with inquiries and resolved issues promptly.
• Maintained cleanliness and organization of checkout area to enhance customer experience.
• Handled cash, credit, and debit transactions accurately, ensuring proper change given.
• Greeted customers entering store and responded promptly to customer needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.

Store was closing so everyone was laid off.

• Coordinated inventory management to ensure product availability and minimize stock discrepancies.
• Analyzed sales trends to optimize merchandise placement and enhance customer experience.
• Executed visual merchandising strategies to maintain brand standards and increase store traffic.
• Trained staff on product knowledge and merchandising techniques to improve sales performance.
• Motivated and mentored merchandise team to achieve high performance and job satisfaction.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Maintained updated product knowledge to successfully educate and advise customers.
• Developed and maintained strong relationships with vendors to secure exclusive product offerings and favorable terms.
• Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.

• Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
• Led cross-functional teams to implement operational improvements that increased workflow efficiency.
• Developed and maintained training programs for staff to ensure adherence to safety protocols and company policies.
• Analyzed operational data to identify trends, recommend changes, and improve overall performance metrics.